What are the responsibilities and job description for the Small Business Relationship Manager position at LexisNexis?
About our Team
Nexis® Solutions, as part of LexisNexis and the global RELX corporate family, connects customers to market-leading data through a flexible suite of scalable solutions, including our award-winning, flagship Nexis® research platform. By enabling fast access to a vast universe of enriched data with intelligent technologies, Nexis Solutions empowers business, media, non-profit, government and academic organizations worldwide to quickly discover actionable insights that enable confident, performance-driving decisions.
About the Role
As a Small Business Relationship Manager, you will play a key role in protecting and growing revenue within an assigned portfolio of customers. You will build consultative customer relationships, identify opportunities for expansion, drive retention strategies, and help customers maximize the value of Nexis solutions through proactive engagement and strategic account management.
Responsibilities
- Develop ways to meet and/or exceed yearly sales targets.
- Exceed weekly activity objectives to support the growth of our customers.
- Develop strategic account plans for all customers in your assigned territory to promote growth and reduce cancels while adding additional services.
- Be able to create risk, sales retention and penetration strategies aimed at positioning Nexis to maximize revenue opportunities, using business analysis tools such as Salesforce, Gong, and Tableau, as well as leveraging usage statistics, competitive analysis, and AI.
- Manage and strategically deploy all resources necessary to secure the business, (i.e. technical and product support, marketing, pricing, etc).
- Develop key contacts and business relationships with influential individuals and high level decision makers to go broader and deeper across your customer base.
- This will be accomplished through secure first appointments, advancing appointments, closing appointments, consulting sessions and group presentations.
- Develop an in depth understanding of LexisNexis business information solutions and competitive products to present and demonstrate the benefits and advantages of our solutions.
- Handle customer concerns or objections.