What are the responsibilities and job description for the Sales Support Administrator (SSA) position at LexisNexis?
Are you a customer-centric and data-driven individual?
Do you enjoy collaborating cross-functionally to deliver on common goals?
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of
RELX
, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.
About the Role
The Sales Support Administrator (SSA) provides day-to-day operational support to both internal and external customers, serving as a consistent, office-based resource for the Small Law field sales organization. This role partners closely with Client Services, Sales Operations, and Field Sales team members to streamline processes, enhance responsiveness, and drive greater efficiency across reporting, tools, and workflow management.
The Sales Support Administrator (SSA) provides day-to-day operational support to both internal and external customers, serving as a consistent, office-based resource for the Small Law field sales organization. This role partners closely with Client Services, Sales Operations, and Field Sales team members to streamline processes, enhance responsiveness, and drive greater efficiency across reporting, tools, and workflow management.
Responsibilities:
- Support key metrics tracking, reporting, and analysis to provide visibility into field sales performance and operational effectiveness.
- Coordinate operational activities and maintain accurate records related to customer accounts, contract tracking, and field sales support to ensure timely follow-through.
- Provide timely follow-up on customer and field requests—including billing inquiries, credentialing, training coordination, and issue resolution—serving as a central point of contact for internal and external inquiries.
- Record and maintain account information in internal systems, ensuring data accuracy and consistency across CRM and reporting tools.
- Collaborate with field sales and cross-functional teams (Finance, Operations, IT, HR, etc.) to resolve issues, streamline processes, and improve efficiency.
- Coordinate Sales team handoffs and related administrative steps to ensure smooth transitions from the onboarding process to the retention team, and consistent customer support.
- Other duties as assigned
Qualifications:
- Associate degree or equivalent experience required.
- 1–2 years of experience in an operations, customer support, or administrative role (preferably within a sales or service environment).
- Strong interpersonal and communication skills, with a customer-centric approach.
- Exceptional attention to detail and organizational skills.
- Proven ability to manage multiple priorities and work independently.
- Proficiency with Microsoft Office applications (Excel, Word, PowerPoint) and CRM systems.
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave and study assistance, we will help you meet your immediate responsibilities and your long-term goals.
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave and study assistance, we will help you meet your immediate responsibilities and your long-term goals.
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
U.S. National Base Pay Range: $39,600 - $66,100. Geographic differentials may apply in some locations to better reflect local market rates.
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week: Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits Health Savings, Health Care, Dependent Care and Commuter Spending Accounts In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our
Applicant Request Support Form
or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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.Salary : $39,600 - $66,100