GSOC and Intelligence Lead

Company Description

LexisNexis Risk Solutions uses data, advanced analytics, and innovative technologies to help organizations solve complex problems and make better decisions. The company focuses on using data for good, enabling customers to evaluate and predict risk, improve operational efficiency, and protect their consumers. Its solutions and decision tools serve a wide range of sectors, including financial services, government, healthcare, insurance, law enforcement, and retail/eCommerce. Team members work on impactful products that support industry and society, providing meaningful opportunities to contribute to safer and more efficient operations across the globe.

Role Description: The GSOC & Intelligence Lead is a contracted $29/hour full-time, on-site role based in Alpharetta, GA, responsible for overseeing the day-to-day operations of the Global Security Operations Center (GSOC), supervising GSOC Operators, and managing global physical security threat intelligence activities. This role provides operational leadership and direction to GSOC Operators across multiple shifts, ensuring consistent monitoring, timely incident detection, appropriate triage and escalation, and effective communication with internal stakeholders and external partners. The GSOC & Intelligence Lead assigns and coordinates operational tasks, monitors performance and adherence to established procedures, supports operator development, and ensures continuity of operations across shifts. In addition to overseeing GSOC operations, the lead develops and maintains threat intelligence processes, analyzes security events and emerging threats, and produces clear, actionable intelligence reports, alerts, and briefings. The role is responsible for establishing operational standards, maintaining and improving playbooks and workflows, coordinating shift handoffs, and ensuring that critical information is communicated effectively between operators, intelligence personnel, and relevant stakeholders. The GSOC & Intelligence Lead also collaborates with Physical Security, Business Continuity, Facilities Management, and other business partners to support risk mitigation, crisis management, incident response, and continuous improvement of global security capabilities.

Key Responsibilities

• Operations and Operator Oversight: Oversee the daily activities and operational performance of GSOC Operators across assigned shifts.
• Provide direction, guidance, and task assignments to GSOC Operators to ensure monitoring responsibilities and operational priorities are completed accurately and consistently.
• Ensure continuous monitoring of security systems, intelligence platforms, open-source intelligence (OSINT), and other relevant sources for incidents, emerging threats, and potential risks affecting company personnel, facilities, and assets.
• Oversee incident detection, initial assessment, triage, documentation, escalation, and coordination in accordance with established procedures.
• Ensure GSOC Operators follow established standard operating procedures (SOPs), escalation protocols, notification requirements, and incident response playbooks.
• Monitor task completion, reporting quality, operational readiness, and adherence to established performance standards.
• Coordinate shift handoffs to ensure continuity of operations, including communicating outstanding incidents, emerging threats, ongoing monitoring requirements, and pending actions.
• Maintain visibility into overnight and off-hours operations through structured handoff procedures, operational updates, and review of significant events.
• Coach, mentor, and support GSOC Operators in incident management, monitoring techniques, reporting standards, and professional development.
• Identify operational gaps, training needs, and opportunities to improve team efficiency, accountability, and consistency.
• Support staffing coordination, workload distribution, scheduling needs, and coverage planning to maintain effective GSOC operations.
• Threat Intelligence and Analysis: Lead the collection, evaluation, analysis, and dissemination of physical security threat intelligence relevant to the organization's global footprint.
• Monitor geopolitical developments, civil unrest, protests, crime trends, targeted violence, natural disasters, and other events that may affect company personnel, facilities, or business operations.
• Conduct threat assessments, site risk assessments, travel advisories, event security assessments, and other intelligence research as required.
• Develop and distribute daily intelligence briefings, situational awareness updates, incident reports, and targeted alerts to appropriate stakeholders.
• Evaluate the credibility, relevance, proximity, and potential business impact of threats to support timely and informed decision-making.
• Maintain intelligence requirements, monitoring priorities, source management practices, and reporting standards.
• Translate complex intelligence into clear, actionable recommendations for Physical Security, Business Continuity, Facilities Management, and other relevant stakeholders.
• Support protective intelligence efforts by identifying potential threats, suspicious activity, and indicators of risk requiring additional review or escalation.
• Operational Processes and Continuous Improvement: Develop, maintain, and refine GSOC SOPs, operational playbooks, escalation matrices, workflows, and reporting templates.
• Establish consistent standards for incident documentation, case management, shift turnover, task tracking, and information dissemination.
• Evaluate existing GSOC procedures and identify opportunities to improve efficiency, operational coverage, and response effectiveness.
• Support the implementation and effective use of GSOC monitoring platforms, case management tools, threat intelligence systems, and other operational technologies.
• Maintain operational logs, metrics, dashboards, and performance reporting to measure activity, identify trends, and support management decisions.
• Coordinate with relevant technology and support teams to address system issues, access needs, and operational capability gaps.
• Promote quality assurance and consistency across shifts through periodic reviews of incidents, reports, alerts, and operator workflows.
• Stakeholder Coordination and Incident Support: Serve as an operational point of coordination between GSOC Operators, Physical Security leadership, Business Continuity, Facilities Management, and other internal stakeholders.
• Communicate significant security events and emerging risks to appropriate personnel in accordance with established escalation requirements.
• Coordinate information sharing with external security partners and relevant third parties when appropriate.
• Support crisis management, emergency response, business continuity, and incident coordination activities.
• Ensure stakeholders receive timely, accurate, and relevant information to support operational decisions and risk mitigation.
• Prepare summaries, briefings, and performance updates for leadership regarding GSOC activities, significant incidents, intelligence findings, and operational improvements.

Qualifications

• Experience leading a Global Security Operations Center or similar security, intelligence, or operations function, with demonstrated skills in incident management and operational oversight.
• Experience supervising, coordinating, or providing functional leadership to GSOC Operators or security operations personnel, including shift-based teams.
• Strong analytical and research skills, including the ability to collect, assess, and synthesize threat intelligence from multiple sources into actionable insights.
• Familiarity with security technologies, monitoring tools, case management systems, threat intelligence platforms, and standard GSOC workflows and playbooks.
• Excellent written and verbal communication skills, including the ability to draft intelligence reports, briefings, alerts, and executive-level summaries.
• Demonstrated ability to coach, mentor, assign tasks, manage competing priorities, and maintain accountability in a high-tempo operational environment.
• Knowledge of corporate security, physical security risk management, incident response, and crisis management practices.
• Experience coordinating shift handoffs, maintaining operational continuity, and ensuring consistent adherence to procedures.
• Ability to prioritize competing demands and make sound decisions under pressure, with strong attention to detail and a focus on quality and consistency.
• Experience collaborating with cross-functional business, security, facilities, and technology teams.
• Bachelor's degree in criminal justice, security studies, international relations, information security, or a related field, or equivalent practical experience.
• Experience in global or enterprise environments, especially in data, technology, financial services, or other regulated sectors, is beneficial.
• Relevant professional certifications (e.g., ASIS, intelligence analysis, or security operations) are an advantage.