Voluntary Services Assistant

The Voluntary Services Assistant serves as the Center for Development and Civic Engagement (CDCE)/Voluntary Service Assistant of the facility's CDCE/Voluntary Service office. They will be reporting directly to the CDCE/Voluntary Service Officer/Chief. Due to the cross-cutting nature of this office, the incumbent shows a general understanding of the federal government, VA, and each of its Administrations, with a primary focus on VHA.

Qualifications:

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/28/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-4 position you must have served 52 weeks at the GS-3. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

GS-6 Voluntary Services Assistant:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-5) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:

• Knowledge of the basic principles, practices, concepts, and methods used in Voluntary Service management.
• Knowledge of the mission, vision, and goals of CDCE/Voluntary Service and its function within the medical center including knowledge of Veteran Service Organization's role to the CDCE/VAVS program.
• Ability to apply this knowledge in communicating with the community and potential volunteers to engage their interest in volunteering to support Veterans' programs and services.
• Knowledge of purchase cards, procurement and acquisition policies and procedures sufficient to support Voluntary Service programming and to meet Veterans' needs; required to work with vendors to order gifts, supplies, or other items to support programs and operations.
• Knowledge and skills to serve a subject matter expert on policies as it relates to the use of the government purchase card and contracting policies and procedures as the primary card holder for CDCE/Voluntary Service, to plan and purchase items, supplies, and services for CDCE/VAVS programs.
• Knowledge of effective oral and written communication skills.
• Knowledge of strategies to develop and maintain positive and successful relationships with a variety of people from different ethnic, education, and socio-economic backgrounds and interests.
• Knowledge to put into practice interpersonal communication skills which foster effective working relationships with volunteers, staff, community groups, students, and the general public.
• Knowledge of administrative regulations and operating procedures and skill in applying fact-finding and investigative techniques to gather clear-cut factual evidence of administrative waste and abuse, or compliance with regulations.
• Extensive knowledge of the organization's rules, procedures, operations, and facility business practices.
• Well-developed interpersonal skills, ability to promote and model courtesy, build rapport, develop and maintain positive collaborative relationships, cognitive and behavioral flexibility that facilitates engagement and is consistent with organizational values and core principles.
• Ability to creatively problem solve daily minor operational issues.
• Ability to deal effectively and tactfully with stressful situations.
• Familiarity with human resource concepts, policies, and laws pertaining, but not limited to: Health Insurance Portability and Accountability Act (HIPAA), Fair Labor Standards Act (FLSA) and knowledge of the economic realities test, Federal Child Labor Laws, Title VII of the Civil Rights Act, Americans with Disabilities Act, Volunteers for Children Act, Federal Volunteer Protection Act, Occupational Safety and Health Act, etc.
• Knowledge of applicable laws and regulations governing general post funds, donations, gifts, and solicitation.
• Knowledge of records management, Microsoft Word, Microsoft Excel, Microsoft Power Point, Voluntary Services System (VSS) and any related or subsequent databases or programs, and VATAS and any subsequent employee timekeeping databases or programs.

You will be rated on the following Competencies for this position:

• Clerical
• Computer Skills
• Customer Service (Clerical/Technical)
• Manages Resources

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Work is moderately sedentary, although considerably variable. It requires a fair amount of standing, sometimes for long periods, walking, climbing stairs, and bending. Work may require some heavy to moderate lifting, transporting of materials, equipment and supplies for special events and other programs. Due to the diverse nature and scope of the work, it may require occasionally working in extreme temperatures (hot or cold). Driving or riding in a vehicle is also required on a routine basis to provide coverage, trainings, or other support at off-site clinics; attend outside community meetings; and support special events. Travel may also occur in support of outreach events and conferences. The incumbent must attend lengthy meetings both during and after regular scheduled work hours. Travel to other medical center facilities is often necessary.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Responsibilities:

Major duties include, but are not limited to:

• Providing support to the facility's CDCE/Voluntary Service operations as the first point of contact for potential volunteers, patients, visitors, service organizations, corporate and community leaders, donors, and other internal and external stakeholders.
• Exhibiting a high degree of tact, diplomacy, and courtesy with every interpersonal interaction daily.
• Communicating and coordinating on behalf of the CDCE/Voluntary Service Officer with services across the health care system, agency representatives (including VHA, VBA, and NCA), and community officials regarding programs, events, and activities.
• Maintaining many physical and/or electronic records for reports due monthly, quarterly, annually, and ad hoc.
• Serving as the primary timekeeper for all CDCE/Voluntary Service employees.
• Assisting the CDCE/Voluntary Service Officer in position management to project staffing needs, entering actions by Human Resources and employment decisions into HR Smart, USA Staffing, and any other relevant position management portals as determined by local, VISN, or national protocols.
• Responsible for clerical functions associated with the CDCE/Voluntary Service program management.
• Collaborating with CDCE/Voluntary Service Officer to complete equipment inventory surveys and ensures proper documentation of equipment assigned to the CDCE/Voluntary Service department.
• Receiving, processing, and tracking gifts and donations including accurate entry into the Voluntary Service System or subsequent electronic donation database programs.
• Coordinating requests and purchases of office operating supplies, generates reports from automated information systems, and completes other administrative tasks essential to the effective and efficient operation of the CDCE/Voluntary Service Office.
• Performs other related duties as assigned

Work Schedule: Monday - Friday 8:00am - 4:30pm. Weekends may be required on occasion.
Telework: Not Eligible
Virtual: This is not a virtual position.
Position Description/PD#: Voluntary Services Assistant/PD99769S
Relocation/Recruitment Incentives: Not Authorized

Salary : $45,409