Full-time Interpreter Supervisor

Description

Lexington Regional Health Center                

Title: Medical Interpreter Supervisor   

Effective Date: June 26, 2025          

Supervisor: Director of Social Services 

Department: Social Services 

FLSA Status: Non-exempt

Principle duties and responsibilities

1. Provides language services to patients with limited English proficiency. Facilitate effective communication between the healthcare provider and patient with limited English proficiency in their proficient language.
2. Translates written materials from one language into another, such as publications, web pages, or necessary information for hospital staff, patients or for marketing/educational purposes.  
3. Receives and submits material electronically (e.g.: emails translated documents, faxes translated documents, etc). 
4. Use dictionaries, glossaries, etc. for reference.
5. Reads aloud written documents in proficient dual language to patients and/or hospital staff. 
6. Interprets/translates language at meetings as necessary.
7. Serves as direct supervisor for medical interpreters.
8. Creates and manages interpreter department work schedules.
9. Manages and holds Medical Interpreters accountable to follow hospital and departmental policies and procedures.
10. Serves as a member of Leadership Team.
11. Conducts monthly department meetings as well as schedules monthly staff rounding’s.
12. Manages the department’s quality indicator data. 
13. Performs cultural competencies for hospital staff annually or as needed. 
14. Participates in monthly in staff annual orientation to educate on the proper use of an interpreter.
15. Manages day to day Medical Interpreter and hospital language needs.
16. Serve as hospital’s liaison to electronic interpreter system.
17. Maintains patient and staff safety using patient safety tools (Teamstepps, Just Culture, etc.).
18. Participates in patient care activities that could include blood exposure and risk to bloodborne pathogens (eg: lacerations, handling of blood-contaminated specimens, etc.) 
19. Responsible for ensuring the environment meets appropriate governing body standards. 
20. Ensure patients and visitors follow current infection control guidelines. 
21. Regular attendance at the assigned work location is required.
22. Performs all other duties as assigned. 

Minimum knowledge, skills and abilities

1. The ability to read, write and think critically as is typically acquired through the completion of a high school diploma or equivalent.
2. A bachelor’s degree or an equivalent Medical Interpreter Certificate honored by state or federal licensing board required.   
3. Must be 19 years of age or older due to potential co-signing of medical documents. 
4. Must attend the annual interpreter training provided by the Office of Health Disparities and Health Equity. 
5. Attention to detail is necessary to attentively listen to the speaker and provide accurate translation.  
6. Ability to maintain strict confidentiality regarding protected and sensitive information.
7. Ability to complete reports and correspondence at a professional level.  
8. Ability to immediately respond to common inquiries and complaints from patients, employees and regulatory agencies.  
9. Ability to effectively communicate with individuals from diverse backgrounds.     
10. Successful completion of required knowledge and training of standard precaution and transmission protocols and when to apply during principle duties and responsibilities. 

Working conditions

1. Spends up to 50% of the day seated to complete various paper/computer work. The other 50% is spent ambulating and moving around facility to assist with interpreting services. Required to ambulate 700 feet at one time to assist in various departments in the facility. Required to reach heights from 10 inches to 59 inches high to access storage requiring lifting to 6 pounds. May carry laptop to meetings requiring carrying up to 5 pounds (if in computer bag) and 700 feet in distance. 
2. Works in a normal office work environment with little exposure to excessive noise, dust, temperature, etc.
3. Sitting, walking, or standing for up to 90% of work time when facilitating effective communication. 
4. Subject to infections/communicable disease situations and approximate to chemical, medication, blood and body fluids up to 5% of the workday. 

Management responsibilities 

1.  Medical Interpreters

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Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be a complete list of all responsibilities, duties and skills required.