What are the responsibilities and job description for the IS Support Assistant position at Lexington Medical Center?
IT Services
PRN
Any
flexible
Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals and Lexington Medical Center, a 607-bed teaching hospital in West Columbia, South Carolina. It was selected by Modern Healthcare as one of the Best Places to Work in Healthcare and was first in the state to achieve Magnet with Distinction status for excellence in nursing care. Consistently ranked as best in the Columbia Metro area by U.S. News & World Report, Lexington Health delivers more than 4,000 babies each year, performs more than 34,000 surgeries annually and is the region's third largest employer.
Lexington Health also includes an accredited Cancer Center of Excellence, the state’s first HeartCARE Center, the largest skilled nursing facility in the Carolinas, and an Alzheimer’s care center. Its postgraduate medical education programs include family medicine and transitional year residencies, as well as an informatics fellowship.
Job Summary
Assist with special projects as needed in Information Services Department. Work may consist of customer service, preparing new/updated work areas, assisting with new office set-ups, etc.
Minimum Qualifications
Minimum Education: High School Diploma or Equivalent
Minimum Years of Experience: None.
Substitutable Education & Experience: None.
Required Certifications/Licensure: None.
Required Training: Must have a good understanding of computers, printers and applications.
Essential Functions
- Diagnosis and repair of personal computers, wireless carts, printers, peripherals, operating systems, and software
- Setup/Install/Test personal computers, wireless carts, time clocks, printers, modems, multifunction devices (copier/fax/scanner), and peripheral equipment
- Assists with support of Local Area Network and Wide Area Network; Works with the Network Administrator group to support cabling and the repair of network related outages
- Evaluates workstations and printers for upgrade or replacement
- Setup/Install/Maintains point of sale devices such as cash registers; Maintains inventory of parts - for PCs, printers, mobile computing carts, etc.
- Works with IS Asset Coordinator on any upgrade or software addition to ensure license compliance
- Will be required to participate in afterhours, on-call rotation. This will require you to be available to be notified of and respond to afterhours support issues via pager. Diagnose and repair personal computers, wireless carts, printers, peripherals, operating systems, and software.
Duties & Responsibilities
- Contacts users to gather additional details, set expectations as to when they will be there to help (e.g. Today, Thursday, next week, etc.), make appointments, or to provide updates on an open ticket.
- Provides timely and complete documentation of all support requests in the IS call logging application
- Periodically attends continuing education courses to keep abreast of technology developments.
- Maintains a positive, optimistic and professional image and exhibits excellent customer relations to patients, visitors, physicians and co-workers.
- Shows courtesy, compassion and respect, conforms to Service Excellence policy and IS working agreements.
- Willing attitude and ability to assist with any assignment.
- Performs all other duties as assigned by authorized personnel or as required in an emergency, e.g. fire or disaster.
We are committed to offering quality, cost-effective benefits choices for our benefit eligible employees and their families:
- Day ONE medical, dental and life insurance benefits
- Health care and dependent care flexible spending accounts (FSAs)
- Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%.
- Employer paid life insurance – equal to 1x salary
- Employee may elect supplemental life insurance with low cost premiums up to 3x salary
- Adoption assistance
- LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
- Tuition reimbursement
- Student loan forgiveness
Equal Opportunity Employer
It is the policy of Lexington Health to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations. Lexington Health strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation. Lexington Health endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employee’s desires and abilities and the hospital’s needs.
Benefits:
Health Insurance, Retirement Plan, 401K Plan