What are the responsibilities and job description for the Account Care Representative position at Lexicon?
Lexicon is seeking to hire an Account Care Representative in our Account Care department. The Account Care Representative is the bridge between our clients and their attorneys regarding billing and financial matters. This position handles collection of client's payments in a very customer friendly way. You are committed to excellent customer service!
Work schedule is Monday thru Friday from 10 am - 7 pm.
Hours during training are 8 am - 5 pm. After 90 days and based on performance, this role may offer a hybrid work environment, allowing for some days to work from home.
About Us
Lexicon is a legal services and technology provider with deep expertise in the legal industry. We provide a world-class practice management software suite, enabling attorneys to maximize productive use of their time when working cases. With expertise in marketing for law firms, revenue optimization, billing and collections, support services, and more, Lexicon is your trusted partner for all legal practice needs.
Responsibilities:
- Obtain payments by notifying clients of account status
- Answer billing questions from both attorneys and their clients
- Work with our internal Client Care Department regarding client concerns
- Update client records when needed
- Communicate with attorneys on a regular basis regarding the status of client accounts
- Professional positive demeanor, team-like/cross function cooperation
- Excellent computer literacy, including a solid understanding of Microsoft Office Suite
- Must have the ability to prioritize and manage multiple responsibilities
- Go above and beyond on simple requests to make things easier on others
- Minimum of 1 year of previous experience in a customer service setting or in collections
- General math skills
- High School Diploma
- Excellent verbal/written communication, interpersonal & customer service skills
- Proficient in Microsoft Office
- Industry-Leading Health Coverage: Access to top-tier health, dental, and vision insurance plans, ensuring you and your family stay healthy and protected.
- Financial Security: Enjoy peace of mind with life insurance, as well as both short-term and long-term disability coverage.
- An Investment in Your Future: Our competitive 401(k) plan with company match, helps you plan ahead, with opportunities to build and grow your retirement savings.
- Flexible Spending Options: Take advantage of flexible spending accounts (FSA/HSA) to cover out-of-pocket medical, dental, and childcare expenses with pre-tax dollars.
- And So Much More: From wellness programs to additional perks, we go above and beyond to create a workplace that values and supports you every step of the way.