Dental Front Office Assistant

Job Overview
We are seeking a dedicated and detail-oriented Dental Front Office Assistant to join our admin team. This role is essential in ensuring the smooth operation of our dental practice by providing administrative support and assisting with patient care. The ideal candidate will have experience in a dental office setting, with a strong understanding of dental terminology, dental coding, and insurance verification processes.

Prefer a candidate with dental office experience or medical office experience. Pay is based on experience.

Benefits:

• Full-time: M-Th 8AM-5 PM, Fridays 8AM-2PM
• Health insurance: BCBS Gold (Employer pays 70%)
• FSA: Employer match up to $1,000
• Paid time off: 1 week per year, 2 weeks per year after 5 years employment
• 11 paid holidays: Memorial Day, July 4, Labor Day, Thanksgiving, Christmas Day, New Year's Day, and 5 paid holidays for Christmas closure
• Bonuses (company performance, birthday, etc.)
• Retirement Plan: 401(k) matching (4%)
• Retirement Plan: 401(k) profit sharing contribution by employer (3-7%)
• Long-term disability (Employer paid)
• Short-term disability, life insurance, and other options available
• Dental service discounts for employee, immediate family and extended family
• Professional development reimbursement
• Annual scrub allowance
• Off every other Friday
• Working daily with a fun, dedicated, and supportive team where everyone contributes their fair share.

Responsibilities:

• Greet patients warmly and administrative operations.
• Schedule appointments and maintain an organized calendar for the dental team.
• Follow up on patients who have not scheduled their treatment
• Handle patient check-in and check-out procedures efficiently.
• Verify insurance coverage and assist patients with insurance-related inquiries.
• Discuss treatment plans and insurance benefits with patients and make sure that they get their questions answered and are put on the schedule
• Maintain accurate medical records.
• Process patient billing and payments accurately, including coding using CDT system.
• Support dental staff as needed, ensuring a smooth workflow.
• Keep the office environment clean, organized, and welcoming for patients.
• Excellent phone personality and ability to answer calls and schedule patients effectively.
• Maintain regular attendance and adhere to assigned work schedule and office policies.
• Always maintain the highest level of confidentiality to HIPAA standards.
• Participate in morning meeting, and provide information regarding new patients for the day.
• Participate in marketing efforts, patient contact.
• Present in a clean, well-groomed professional manner.
• Adhere to office policies
• Performs light housekeeping around office.
• Must be able to comfortably and efficiently handle multiple deadlines and task assignments.

Requirements:

• Previous experience in a dental office is required. 3 or more years of experience preferred.
• Must have excellent customer service and willing to work in a patient-focused, fast paced environment
• Friendly, outgoing personality; looking for someone who helps direct the office flow and keeps things on track.
• Ability to multi-task as well as to respond positively and quickly to changes in the schedule.
• Excellent organizational skills with attention to detail.
• Strong communication skills, both verbal and written.
• Knowledge of dental terminology and CDT coding, prefered.
• Experience with dental records management.
• Experience with insurance verification processes in a healthcare environment.
• Ability to work effectively in a team-oriented environment.
• Proficiency in Dentrix software applications is an asset.
• Perform end-of-day tasks of balancing a deposit and running the appropriate daily reports to close out the day.
• Current HIPAA and OSHA training (if not current year, we will provide the training)
• Must be able to represent the practice in a professional, pleasant, and cooperative manner.
• Appropriate reading comprehension.
• Committed to training and education, as Lewis Family Dentistry's commitment to professional training and technology is part of our work environment.

If you are passionate about providing excellent patient care and possess the necessary skills to thrive in a fast-paced dental office environment, we encourage you to apply for this exciting opportunity. We look forward to you applying and being able to connect soon!

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan

Experience:

• dental front office: 1 year (Preferred)

Ability to Commute:

• Fayetteville, NC 28311 (Required)

Work Location: In person

Salary : $16 - $20