What are the responsibilities and job description for the Customer Service Representative FBO-WJC position at Lewis Companies-Property Management?
Job Overview
We are seeking a Customer Service Representative (CSR) for our William Jet Center. Full-Time/Part-Time schedule, rotating shifts, including weekends and holidays report to FBO Manager. Williams Jet Center is a new fixed base operation providing fuel, ramp, and ground support services to private and corporate aircraft. We're building a team focused on safety, professionalism, and top- tier customer service for pilots and passengers. Position Summary, the Customer Service Representative is the welcoming face of our FBO - the first and last impression for every pilot, passenger, and crew member who walks through our door. The role manages the front desk, coordinates services for arriving and departing flights, and keeps operations running smoothly behind the scenes. It's a fast-paced, detail-oriented role that blends hospitality with light logistics coordination.
Key Responsibilities
- Great and welcome pilots, passengers, and crew arriving/departures at the FBO.
- Answer phones and radio calls, coordinate aircraft arrivals/departures with the line crew.
- Arrange rental cars, hotel accommodations, catering, and crew transportation.
- Process fuel and service transactions, handle invoicing and payment.
- Maintain accurate flight logs, visitor records, and customer files.
- Monitor flight tracking software/ADS-B for incoming traffic and prepare for arrivals.
- Coordinate with Line Service Technicians on aircraft parking, fueling needs, and special requests.
- Keep the lobby, pilot lounge, and flight planning area clean, stocked and welcoming.
- Handle customer questions and concerns professionally, escalating to the FBO Manager as needed.
- Support weather briefings, flight planning resources, and general pilot needs.
- Assist with basic administrative tasks: filing, data entry, ordering supplies.
- Step in to support line operations during peak periods or staffing gaps as needed.
- Must be able to obtain airport SIDA/terminal access badge.
- Some aviation, hospitality or high-end customer service (hotel front desk, concierge, private club).
- FBO software platforms, scheduling/fuel management systems, familiar with general aviation operations.
Expected hours: 40.0 per week
Work Location: In person
Salary : $28,905 - $34,089