What are the responsibilities and job description for the Receptionist - Part Time position at Lewis & Clark Behavioral Health Services?
Position Overview:
Lewis & Clark Behavioral Health Services is seeking a friendly, organized, and dependable Part-Time Receptionist to join our team. As the first point of contact for clients, families, and visitors, the receptionist plays a vital role in creating a welcoming and professional environment. This role supports the daily administrative functions of the clinic and ensures smooth front desk operations.
Job Title: Part-Time Receptionist
Location: Yankton, SD
Reports To: Administrative Assistant
Schedule Hours: 20 Hours a week
Hours: Monday – Thursday 4pm to 8pm; Friday: 2pm to 5pm
Key Responsibilities:
- Greet clients and visitors with warmth, compassion, and professionalism
- Answer incoming calls, direct calls appropriately, and take accurate messages
- Schedule, confirm, and manage client appointments using electronic health records (EHR)
- Maintain patient confidentiality in accordance with HIPAA regulations
- Process intake forms and ensure completion of necessary paperwork
- Collect co-pays and other payments, issue receipts, and balance cash drawer
- Coordinate with clinical staff to manage client flow and schedule changes
- Keep the reception area clean, organized, and stocked with appropriate materials
- Handle incoming and outgoing mail, faxes, and deliveries
- Perform general clerical duties as assigned
Qualifications:
- High school diploma or equivalent required
- Previous experience in a medical, behavioral health, or administrative setting preferred
- Strong interpersonal and communication skills
- Ability to handle sensitive information with discretion
- Proficiency in Microsoft Office and familiarity with EHR systems is a plus
- Ability to multitask and remain calm in a fast-paced environment
- Compassionate and respectful demeanor toward clients experiencing mental health challenges
Work Environment:
This role involves working in a clinical setting where a calm, supportive presence is essential. Occasional interaction with individuals in crisis may occur, and appropriate training and support will be provided