Security Service Technician

Levo Solutions is looking for a service technician who can effectively manage a schedule while staying efficient and organized. Join our hardworking team and help us deliver exceptional service and solve complex physical security problems.

You can expect to spend your time accomplishing the following:

• 60% of the time on Objective 1: Servicing and Installation of CCTV systems
• 15% of the time on Objective 2: Support Install projects
• 15% of the time on Objective 3: Provide customer support
• 10% of the time on Objective 4: Provide internal support

Job Responsibilities - What to Expect

• Effectively install, program, and test CCTV systems (interior and exterior camera installations, installing conduit, and adjusting the camera’s aim and focus) and Access Control systems.
• Routinely support install projects by troubleshooting cameras remotely, configuring cameras and programming VMS/Access Control software, and supporting VMS and access control requirements.
• Efficiently install, terminate, and test fiber, cat5e, and Access Control Cabling, as well as test, adjust, maintain, and troubleshoot structured cabling systems.
• Diligently respond to all SOAR service tickets and provide required updates i.e., follow up with customers if there is missing information, schedule site visits, and escalate challenges or concerns that a customer may have to the Service Manager.
• Expertly create badges in Genetec, create and edit access groups in Genetic, and perform upgrades to the Genetec Software.
• Assist the commissioning technician with equipment set up, remove and rearrange equipment at various on-site locations, coordinate and assist with procuring materials, supplies, and services, and provide daily project updates to project managers and Service managers.
• Responsibly maintain company vehicles and other company equipment when driving to and from customer locations and optimize minimum/maximum levels of stock material in each company vehicle.
• Routinely complete daily service tickets with the required information, capture project deliverables (including pictures), update drawings and diagrams, compile site notes, and update project SPEC sheets as needed.
• Collaboratively work with vendors/manufacturers to support and resolve issues.
• Proactively lead and mentor other technicians, acquire certifications and clearances, schedule self-paced training on multiple manufacturers, complete quarterly performance and management reviews and attend development classes.

Job Type: Full-time

Pay: $25.00 - $40.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tools provided
• Vision insurance

Work Location: In person

Salary : $25 - $40