Residential Service Plumber

Levine & Sons

Welcome to Levine & Sons Plumbing, Heating, and Cooling, where we don't just provide services – we craft experiences, forge connections, and build lasting relationships.

For over nine decades, we've been the heartbeat of Michigan's home comfort solutions, setting the standard for excellence, integrity, and innovation. Our journey began in 1927, guided by the timeless principle of treating others as we'd like to be treated. Since then, we've become more than just a company – we're a legacy, a cornerstone of communities, and a beacon of reliability and trust.

At Levine & Sons, we're not content to simply follow trends – we set them. We invest in the latest equipment and cutting-edge technology to ensure that our team has the tools they need to succeed. But our most valuable asset isn't our equipment – it's our people. That's why we're committed to providing some of the highest wages and most comprehensive benefits in the industry. Because when our employees thrive, our company thrives.But don't just take our word for it – our customers speak for themselves. From the bustling streets of Southfield to the quiet corners of Michigan's countryside, we've left a trail of satisfied customers in our wake. They know that when they choose Levine & Sons, they're not just getting a service – they're getting an experience. They're getting a team of dedicated professionals who go above and beyond to deliver exceptional service, every time.

So why join us? Because at Levine & Sons, you're not just an employee – you're part of a family. A family that values integrity, excellence, and above all, each other. A family that believes in doing good work, treating people right, and making a difference in the world.

In exchange for your commitment, we offer a best-in-class workplace which includes:

• High-quality medical, vision, dental and life insurance available.
• 401(k) with company match.
• Paid holidays.
• Paid time off.
• Opportunities for growth throughout our Sila Family of Companies!
• Uniforms.
• Company Vehicle, gas card, company cell phone, and Tablet
• Tool and Boot program.
• Tuition Assistance Program.
• Company on site,off-site and on-the-job training and support.
• Tool and work-boot program.
• Family discounts.
• Lucrative Referral Bonuses.

The best time to find a great job is when you already have a good job!

General Responsibilities:

• Complete plumbing upgrades, repairs and water treatment installations, tankless water heater upgrades; be efficient and accurate.
• Know how to establish customer rapport to ensure highest levels of satisfaction.
• Show yourself as professional and knowledgeable to win new referrals and repeat business.
• Lead customers to informed and confident buying decisions.
• Maintain effective communication skills with co-workers and management.
• Support the team in maintaining a safe, clean and organized job site.
• Follow company policies and procedures and accurately complete all paperwork and assignments in a timely manner.
• Keep company trucks clean, organized and maintain proper assigned inventory levels.
• Participate actively in all company provided training and on-the-job training to master your trade.

Residential Service Plumber Success Metrics:

• Customer Satisfaction (this always comes first!): Provide clear explanations and educate customers about their plumbing systems, offering preventive maintenance tips and energy-saving recommendations. Maintain customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.
• First-Time Fix Rate: Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
• Response Time: Respond to service requests within Levine’s defined time frame. Timely response ensures customer comfort and builds trust.
• Service Revenue Generation: Diagnose and troubleshoot plumbing issues, recommending appropriate solutions and discussing options with customers. Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
• Service Agreement Enrollment: Successfully enroll customers in Levine’s service agreements, promoting long-term customer relationships and recurring revenue.
• Productivity and Utilization: Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours.
• Technical Excellence: Diagnose common and diverse plumbing emergencies efficiently and accurately and perform plumbing services. Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
• Inventory Management: Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items.
• Safety Adherence: Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.
• Documentation Accuracy: Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
• Team Collaboration: Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed. Strive to maintain a positive team dynamic and contribute to a supportive work environment.
• Professionalism and Communication: Uphold professional communication and appearance at all times when interacting with customers to ensure a five-star customer service experience.
• Attendance and Punctuality: Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
• Additional duties as assigned

Skills and Requirements:

• Residential Service Plumbing experience
• Journeyman/Master License
• Backflow certified
• Service Titan experience a plus
• Solid understanding of water distribution and disposal systems in residential, commercial and industrial buildings
• Working knowledge of heating and ventilation systems as well as appliances
• Ability to handle plumbing tools and equipment (pipe wrenches, pipe cutters, plungers etc.)
• Good communication and interpersonal skills
• Friendly with a great deal of patience
• Good physical condition and strength with the ability to work in awkward spaces

Come join one of the fastest growing Home Services companies in MI!

#PLUM1

Job Type: Full-time

Pay: $25.00 - $40.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Service Plumbing: 3 years (Required)

License/Certification:

• Driver's License (Required)
• MI Journeyman or Master Plumber license (Preferred)

Work Location: On the road

Salary : $25 - $40