Customer Relations Associate Part-Time

Levine Music – Part-Time Customer Relations Associate

Levine Music is a welcoming community where children and adults find lifelong inspiration and joy through learning, performing, listening to, and participating with others in music. Levine’s core values – excellence and opportunity – infuse everything we do. Our distinguished faculty offers a broad and well‑rounded curriculum that provides a strong musical foundation for students of different ages, abilities, and interests. We strive to make Levine’s education available to everyone. Hundreds of students receive substantial scholarship assistance; many more receive free instruction through fully funded, in‑school programs.

Position Summary

Primary responsibilities include all aspects of administration, communication, and customer service with customers and employees.

Duties and Responsibilities, not limited to the following:

Campus Support

Perform front desk responsibilities

Answer phones and provide information to the public regarding Levine

Maintain essential knowledge of programs and events featured on the Levine website

Check voicemail and return calls

Maintain room reservation schedule

Provide campus faculty support: maintain phone lists, place piano tuning requests, update mailboxes, assist with event set-ups when needed

Provide administrative support for technology questions

Coordinate with day, weekend, and part‑time front desk staff to ensure substitute coverage for vacation, sick days, and vacancies

Event Management

Set up, attend, and assist at concerts, student recitals, and special events

Organize site support (equipment, warm‑up rooms, etc.) for scheduled events such as studio recitals, master classes, lectures, and jams

Create programs for student recitals

Assist with campus events and programs on assigned evenings and weekends

Part-Time Work Schedule

• Mondays: 3:00 PM – 9:00 PM

• Fridays: 1:00 PM – 9:00 PM

• Sundays at Silver Spring: 9:00 AM – 1 PM

• Weekends: Extra staffing opportunities available; average of 12 hours per month

Qualifications

Pleasant and professional phone manner and demeanor

Excellent interpersonal and customer service skills

Previous customer service experience

Strong computer skills, including Microsoft Word, Excel, Outlook, and database management

Understanding of office practices with the ability to multitask

Willingness to work in a team environment

Hourly Rate

$17.95

Equal Opportunity Statement

Levine Music is an Equal Opportunity Employer. Levine Music’s employment policy is committed to anti-discrimination of employees or applicants based on sex, gender identity or expression, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, age, or any other characteristic protected by law concerning any employment practices.