Member & Guest Services Associate -- Outdoor Aquatics Entrance (Seasonal)

Description

About the Levine JCC

The Sandra and Leon Levine Jewish Community Center is a nonprofit, mission-driven organization founded upon Jewish ethics and values. We provide diverse social, educational, recreational, cultural, and wellness programs within a Jewish setting and serve as a welcoming community partner for individuals and families of all backgrounds. The Levine JCC is affiliated with the JCC Association of North America and is a beneficiary agency of the Jewish Federation of Greater Charlotte.

Position Summary

The Member & Guest Services Associate – Outdoor Aquatics Entrance serves as the first point of contact for members, guests, and visitors entering the Levine JCC Outdoor Aquatics Complex. This role is responsible for creating a welcoming, professional, and efficient entry experience while ensuring that all individuals meet membership and facility access requirements.

The Associate provides accurate information about Levine JCC programs and services, supports safe and secure facility operations, and helps connect prospective members to the appropriate staff for follow-up. This position plays a key role in delivering a positive member and guest experience in a high-traffic, seasonal environment.

Key Responsibilities

Member & Guest Experience

• Greet and assist members, guests, and visitors in a professional, courteous, and welcoming manner.
• Ensure all individuals entering the Outdoor Aquatics Complex meet membership or guest access requirements.
• Provide accurate and proactive information regarding Levine JCC programs, services, and membership opportunities.
• Refer prospective members to the appropriate staff for follow-up and engagement.
• Answer incoming calls and direct inquiries to appropriate staff or departments.

Access Control & Operations

• Manage entry to the Outdoor Aquatics Complex for members, guests, and rental groups.
• Utilize the member management system, Amilia SmartRec, for member check-in, transactions, reservations and waivers.
• Follow all established procedures, policies, and facility guidelines to ensure smooth daily operations.
• Maintain awareness of facility usage and report any concerns to supervisory staff.

Safety, Security & Emergency Response

• Enforce Levine JCC policies and procedures related to safety and security.
• Respond to situations calmly and appropriately, escalating concerns to supervisors as necessary.
• Maintain familiarity with all emergency procedures and protocols.

Team Support & Collaboration

• Resolve member concerns in a professional manner and seek support from supervisors when appropriate.
• Work collaboratively with Member & Guest Services staff and other departments to ensure a seamless member experience.
• Support overall operations and assist with additional duties as assigned by management.

Qualifications

• 1–5 years of  experience in customer service and/or administrative support, preferably in a community-based setting.
• Experience working with CRM systems; familiarity with Amilia SmartRec preferred (training provided).
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong interpersonal, verbal, and written communication skills with a customer-service focus.
• Ability to manage multiple tasks and remain organized in a fast-paced environment.
• Ability to work effectively both independently and as part of a team.

Knowledge, Skills & Core Competencies

• Exceptional customer service and relationship-building skills.
• Strong communication skills, both in-person and on the phone.
• Ability to exercise sound judgment and handle sensitive situations with professionalism and discretion.
• Attention to detail and ability to follow established procedures consistently.
• Flexibility and reliability in a seasonal, high-volume environment.

Additional Responsibilities

This position description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of responsibilities. The employee may be required to perform other duties and assume additional responsibilities as assigned by their supervisor and/or senior leadership of the Levine JCC.

Work Environment & Expectations

The Levine JCC is a mission-driven organization rooted in Jewish values and community engagement. All employees are expected to demonstrate professionalism, collaboration, and a commitment to fostering a welcoming and inclusive environment.

This is a seasonal, part-time position with an expected schedule of 20-29 hours per week. Availability must align with the operational needs of the Outdoor Aquatics Complex, including weekdays, evenings, weekends, and holidays.

The Levine JCC operates seven days a week, and this position requires consistent availability throughout the summer season (Memorial Day through Labor Day).

This role requires the ability to stand for extended periods, communicate effectively in person and by phone, and respond appropriately in emergency situations.

Equal Opportunity Employer

The Levine JCC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification under applicable law.