What are the responsibilities and job description for the FT Office Associate position at Levin Furniture & Mattress?
Ashley Homestore is hiring Office Associates in Niles, OH!
We’re a family-owned company with a history of caring for our employees, customers, and community!
Nationally Known, Locally Owned - Join the Ashley Family!
Hiring Immediately! $15.25/hr.
Ashley Homestore Compensation And Benefits Program Offers
We’re a family-owned company with a history of caring for our employees, customers, and community!
Nationally Known, Locally Owned - Join the Ashley Family!
Hiring Immediately! $15.25/hr.
Ashley Homestore Compensation And Benefits Program Offers
- Increased Pay Rates - Earn more at Ashley
- Paid Training - A Blended Training Approach
- Growth Opportunities – Ashley loves to promote from within
- Great Benefits – Medical, Dental, Vision, Life & Disability Insurance, 401K, and PTO
- Generous Employee Discount
- Friendly, Supportive Work Environment
- Beautiful Showroom with Top Brands & Trends
- Accurately enters information regarding sales transactions and order information into Storis system.
- Verifies all information related to orders is accurate; identifies and corrects discrepancies.
- Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales & service orders, account balances in compliance with corporate guidelines.
- Provides customer service support by answering a high volume of inbound calls, managing counter inquiries, processing payments, solving customer complaints/questions.
- Answers, investigates and/or initiates actions on customer inquiries efficiently, using all customer access channels (phone, web, chat, mail, fax, etc.)
- Consistently meets or exceeds performance standards for service quality, accuracy and volume.
- Completes and processes credit applications, payments and financing paperwork.
- Verifies all paperwork for order processing is accurate.
- Communicates with internal and external personnel in a professional and timely manner.
- Maintains accurate files and processes in order to maximize productivity.
- Performs clerical support for store staff as needed.
- Other duties as assigned.
- Excellent verbal and written communication, and listening skills.
- Basic reading and comprehension skills.
- Basic numerical reasoning skills.
- Ability to complete paperwork in an accurate, neat and efficient manner.
- Demonstrated knowledge of software, including Microsoft Office.
- Excellent organizational skills.
- Outstanding customer service skills.
- Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software and Company Intranet systems preferred.
- High school diploma or equivalent combination of education and experience.
- Previous clerical experience preferred
- Ability to sit, stand, bend, stoop, and reach regularly.
- Ability to remain in a stationary position for an extended period.
- Ability to communicate effectively with customers and co-workers.
- Ability to operate relevant equipment and observe details to complete assigned responsibilities.
Salary : $15