What are the responsibilities and job description for the Windows SCCM Manager position at Leverage Technologies?
Job Details
Technical Experience and Documentation
- Demonstrated experience in technical development and documentation.
o General IT proficiency, including:
- Windows Desktop OS 10 years
- Windows Server 10 years
- Active Directory 10 years
- PowerShell scripting 5 years
- Microsoft Office 10 years
o Technical writing and editing 5 years experience, including:
- Authoring technical content
- Editing for both clarity and formatting
o Degree in a relevant technical or IT discipline.
Software Packaging and Deployment
- Create software packages for SCCM with 5 years experience, with a focus on Autodesk and Bentley products (both also 5 years experience).
o Download and prepare vendor software for packaging.
o Perform test installations of out-of-box (OOB) software.
o Determine the appropriate installation method (e.g., batch or PowerShell script).
o Develop installation scripts following established standards and best practices.
o Test and validate resulting scripts.
o Deliver completed packages to the SCCM team for Software Center testing.
Testing Coordination and Support
- Coordinate with technical leads, business users, and project managers during package testing.
- Collaborate closely with testers to improve the end-user experience.
- Address and resolve questions or issues that arise during the testing process.
Technical Troubleshooting and End-User Support
- Resolve or assist in resolving cross-application technical issues.
- Provide support for end-user software installation issues.
- Manage and update Active Directory groups related to CADD support.
- Research and recommend hardware for purchase when needed.
Communication and Teamwork, and Process Adherence
- Provide accurate and timely status updates.
- Demonstrate strong written and verbal communication skills.
- Work effectively in a collaborative team environment to meet shared objectives.
- Share application-specific knowledge across teams.
Quality, Documentation, and Process Adherence
- Complete assigned tasks within established time estimates.
- Follow organizational quality standards and procedures.
- Develop, refine, and document expert practices and standards.
- Ensure documentation is accurate, complete, and up to date.
- Identify, track, and resolve issues, risks, and action items.
- Stay informed about industry trends and emerging tools and apply them appropriately.
- Proactively anticipate and resolve issues impacting the team.
Documentation, Editing, and Standards Development
- Develop, maintain, and document expert practices and standards.
o Ensure all documentation is accurate, complete, and aligned with established guidelines.
- Perform technical editing of training materials.
o Adjust layout and formatting to conform to required styles.
o Revise text for clarity, accuracy, and consistency.