What are the responsibilities and job description for the Network Specialist position at LevelUp Squared?
Job Details
We are seeking a Network Specialist who will be primarily responsible for manning the phone queue, projecting a professional company image through phone interaction, managing tickets in the Incident Management System, and troubleshooting technical requests related to networking issues.
RESPONSIBILITIES
- Provide technical support to troubleshoot customer issues
- Ability to coordinate with upstream provider regarding issues, status, changes
- Awareness of when to send customer communication based on impact to customer
- Identify patterns that could potentially lead to issues and escalate or resolve as needed
- Accountable for status of created tickets, follow through, resolution, and closure
- Create tickets in the Incident Management System (IMS) application for all incoming requests and escalate issues according to priority and type
QUALIFICATIONS
- One or more years of IT experience in a customer focused role
- Knowledge of a broad array of systems and software troubleshooting is preferred
- Familiarity with the fundamentals of networking, which includes routing and switching technologies, and Domain Name Services (DNS).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $54,000 - $58,000
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