Food and Beverage Attendant

Job Summary: 

As a Barista you will create and serve hot/cold beverages tailored to customer preferences while greeting and servicing them in a friendly manner consistent with Brand and/or hotel sustainability standards.   Your goal is to provide Level5 Hospitality and service for each and every guest.   

Duties/Responsibilities:

• Ensure setup is complete each morning for the barista station and fresh foods and beverages are always available during the service hours
• Demonstrate excellent menu and product knowledge
• Prepare and serve  beverage (hot and cold) and food (small bites) orders while guests are in the dining area. Checking in as necessary
• Clean the Bistro area, including the tables, chairs, and buffet bar as needed, and empty garbage
• Remove plates and dishes from tables throughout the breakfast service using appropriate techniques for removing plates, glasses, and silverware promptly
• Address visitor questions and requests promptly, courteously, and efficiently
• Follow health and safety protocols to clean and sanitize service lines, beverage dispensers, and other equipment
• Maintain adequate supplies of items such as clean glassware, dishes, or trays
• Fill beverage and ice dispensers
• Stock cabinets or serving areas with condiments and refill condiment containers
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
• Practice safe work habits and use required safety equipment
• Performs other related duties as required

Required Skills/Abilities:  

• Level5 High Touch service  
• Flexibility with shifts and scheduling
• Must be available weekends and/or holidays
• Must have transportation to and from work
• Must have stellar attendance and punctuality   

Education and Experience: 

• Educational requirements include a high school diploma or equivalent GED certification
• Experience working in food service is preferred
• Proven customer service experience with a strong guest-focused mentality
• Outstanding time management and organizational skills
• Excellent communication and interpersonal skills for working with guests and other team member

Physical Requirements:  

• Must be able to remain in a stationary position during shift.
• Must be able to access and navigate the facility.
• Employees are required to adhere to safety requirements by wearing the appropriate personal protective equipment.
• Work is routine and repetitive in nature and may require strenuous physical exertion at times, including the ability to move objects weighing up to 50lbs.