Hybrid CPHT / PTCB (No Weekends, 8A-5P)

Hybrid Pharmacy Technician CSR (CPHT / PTCB)

The Call Center Representative will respond to routine telephone inquiries in a customer-oriented call center operations environment by following standard scripts and procedures. The incumbent will perform routine tasks requiring working knowledge of the Company’s products and services.

Hours: 8:00am-5:00pm, Monday/Friday- REMOTE, Tu/W/Th- IN OFFICE

*FIRST 4 WEEKS OF TRAINING ARE ON-SITE*

Pay: $19/hour

Location: Elkridge, MD

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• PHARMACY TECHNICIAN CERTIFICATION REQUIRED
• Pharmaceutical experience is preferred
• Demonstrated strong organizational and interpersonal communication skills.
• Considerable interface by telephone and/or in-person necessitates tact and strong verbal communication skills.
• Experience with accounting preferred.
• Excel experience

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information from the caller to properly resolve the situation.
• Communicates appropriate options for resolution.
• Investigates and resolves complaints.
• Refers non-routine inquiries and complaints to senior level Call Center Representatives.
• Uses a computer system to research inquiries and log customer calls.

WORKING CONDITIONS

• Works in a call center operations environment.
• Ability to use PC, calculator, and/or other office equipment.
• Works independently or as part of a group or team in a diverse work environment.

Benefits, Perks, and More:
Benefits such as health, dental, vision, disability, and life insurance start on the 1st of the month after 60 days of employment. Dental and vision discount programs start immediately. 401K is available after one year of employment. Extras include scrub, hotel, shopping, learning, referral bonuses, extended-stay discounts, PTO, paid holidays.

Level One Personnel is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law.

Pay: $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Retirement plan
• Vision insurance
• Work from home

Application Question(s):

• This position pays $19/hour, M-F 8A-5P, in Elkridge MD. Please confirm that you are comfortable with this commute, pay, and schedule.

Experience:

• Pharmacy technician: 2 years (Required)

Work Location: Hybrid remote in Elkridge, MD 21075

Salary : $19