What are the responsibilities and job description for the Bilingual Customer Service Specialist position at Level One Personnel?
Bilingual Customer SupportLocation: Rockville, MDType: Long-term Contract, no end date.Pay: $20Hours: Full-Time.ResponsibilitiesInteracts with customers via telephone, email, online chat, or in person to provide support and information on products or services.Collects and enters orders for new or additional products or services.Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.Ensures that appropriate actions are taken to resolve customers’ problems and concerns.Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.Performs other related duties as assigned.Requirements:Fluent in English and SpanishHigh School Diploma or equivalentAbility to pass a drug and background check.Customer service experience required.Excellent communication skills including active listening.Service-oriented and able to resolve customer grievances.Proficient computer skills with the ability to learn new softwareBenefits Information:Eligible for Health Benefit Coverage following 60 days of employment401k After 1 Year.1 Week Sick accruedLevel One Personnel is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law. Company DescriptionLevel One Personnel combines state-of-the-art staffing expertise and technology with personalized service to our clients. Level One Personnel services range from traditional temporary placement to partnering with companies to help them plan their long-term contingent workforce needs. As a small agency, we are able to focus our attention on our client’s specific needs and provide the absolute best candidates and customer service available in the industry.Level One Personnel aggressively recruits, screens and tests applicants to ensure that only qualified candidates are provided to our clients. We pride ourselves on establishing on-going relationships with our candidates and our clients, allowing us to find the best fit for long-term career satisfaction. By matching the right person with the right job, Level One ensures a win-win situation for business clients and employees.
Salary : $20