What are the responsibilities and job description for the Front Desk Supervisor position at Level Hospitality, LLC.?
About Us
Welcome to Level Hospitality, where our management team brings a wealth of extensive and diverse expertise in the realms of development, construction, and hospitality management. We are dedicated to a focused vision, unwavering values, and bold long-term strategies, which have solidified our enduring reputation for reliability and professionalism in the industry. At Level Hospitality, we pride ourselves on working hand in hand with property owners, partners, and fellow hospitality experts. Our collaborative approach ensures the precise and efficient development and management of our hotels, allowing us to consistently deliver exceptional results.
Job Summary
The Front Desk Supervisor is a pivotal role in ensuring a seamless guest experience at our full-service hotel. This position is responsible for overseeing the daily operations of the front desk, managing a team of receptionists, and ensuring that every guest receives a warm welcome and exceptional service. The Front Desk Supervisor will possess strong leadership skills, a passion for hospitality, and the ability to handle challenging situations with poise.
Essential Duties and Responsibilities
- Manage and oversee the front desk team to ensure efficient and effective service delivery.
- Address guest inquiries, concerns, and complaints promptly and professionally, ensuring guest satisfaction at all times.
- Train, mentor, and evaluate front desk staff to ensure high performance and professional development.
- Maintain accurate records of guest information, reservations, and billing transactions.
- Work closely with other departments, such as housekeeping and maintenance, to ensure smooth operations and address any guest needs.
- Implement and uphold hotel policies, procedures, and quality standards.
- Handle guest disputes and issues with diplomacy and tact, escalating to management when necessary.
- Create and manage staff schedules to ensure adequate coverage at all times.
- Performs other duties as assigned.
If you are passionate about the hospitality industry and are eager to contribute to a dynamic and forward-thinking team, we invite you to join us at Level Hospitality. We offer a vibrant work environment where your professional growth and personal well-being are our priorities. Apply today and be part of a company that values innovation, integrity, and collaboration. Let's create exceptional experiences together!
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Can you describe a time when you successfully managed a team in a hospitality or customer service setting? What strategies did you use to ensure effective team performance?
- What is your approach to training and mentoring front desk staff? How do you ensure continuous professional development and high performance within your team?
- How have you worked collaboratively with other departments, such as housekeeping or maintenance, to enhance guest experiences? Share a specific instance that demonstrates your ability to coordinate effectively.
- Are you currently in a leadership role? If so, explain your role.
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Front Desk: 2 years (Required)
- Front Desk Supervisor: 2 years (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
Salary : $18 - $20