What are the responsibilities and job description for the General Manager / Personal Training Director position at Level Fitness Clubs?
General Manager / Personal Training Director
Level Fitness – Somers, NY
Position Summary
Level Fitness is seeking a high-energy, leadership-oriented General Manager / Personal Training Director to oversee club operations while leading and growing the personal training department at our Somers location.
This hybrid leadership role is responsible for driving overall club performance, delivering a premium member experience, leading the fitness team, growing personal training revenue, and building a strong culture throughout the club. The ideal candidate is equal parts operator, sales leader, fitness professional, and team builder.
This is a hands-on leadership position for someone who thrives in a fast-paced, high-performance environment and is passionate about luxury fitness, hospitality, and member results.
Key Responsibilities
Club Leadership & Operations
- Oversee day-to-day operations of the club
- Ensure the facility maintains the highest standards of cleanliness, professionalism, and member experience
- Lead front desk, fitness, and operational staff
- Create a positive, high-energy club culture
- Resolve member concerns quickly and professionally
- Assist with membership growth, retention, and community engagement initiatives
- Ensure all systems, procedures, and club standards are consistently followed
Personal Training Department Leadership
- Lead and grow the personal training department
- Manage fitness assessments, consultations, onboarding, and client engagement
- Drive personal training sales and recurring training participation
- Develop systems to improve:
- Assessment booking %
- Consultation show rates
- PT conversion %
- Client retention
- Recurring training revenue
- Execute club-wide fitness promotions, challenges, and events
Team Development & Coaching
- Recruit, hire, onboard, and develop trainers and club staff
- Conduct regular team meetings and performance coaching
- Build a culture centered around:
- Accountability
- Professionalism
- Hospitality
- Energy
- Member results
- Mentor trainers on sales, client retention, and coaching skills
- Ensure trainers maintain certifications and continuing education
Member Experience
- Deliver a luxury-level member experience throughout all areas of the club
- Ensure every new member receives:
- Fitness assessment
- Goal review
- Body composition analysis
- Personalized success roadmap
- Build strong relationships with members to improve retention and referrals
- Create a welcoming and motivating atmosphere on the fitness floor
Operational & Performance Management
- Manage trainer schedules and floor coverage
- Monitor club and training department performance metrics
- Ensure all sessions, appointments, and operational systems are properly managed
- Work closely with ownership and leadership on club growth initiatives
- Help implement new programming, recovery services, and member experience upgrades
Qualifications
- 3 years experience in fitness management, personal training leadership, or club operations
- Proven leadership and team development experience
- Strong sales, communication, and interpersonal skills
- High level of professionalism and organizational ability
- Experience in luxury, boutique, or high-end fitness environments preferred
- Experience with:
- InBody
- ABC Fitness
- Trainerize
- CRM/member management systems
- Nationally recognized certification preferred:
- NASM
- ACE
- ISSA
- ACSM
- NSCA
Ideal Candidate Traits
- Highly driven and self-motivated
- Strong leader with excellent people skills
- Passionate about fitness, coaching, and hospitality
- Professional appearance and communication
- Organized and systems-oriented
- Comfortable leading from the front and being active on the club floor
- Able to build culture, motivate teams, and drive performance
About Level Fitness
Level Fitness is a rapidly growing luxury health club brand focused on delivering a premium fitness experience through elite facilities, top-tier equipment, personalized coaching, recovery amenities, and exceptional member service. Our mission is to create clubs that combine high-end aesthetics, strong community culture, and real fitness results.