What are the responsibilities and job description for the Customer Service Representative position at Level 9 HVAC?
The Role
Book service appointments and do whatever is necessary to promote customer satisfaction.
Responsibilities
- Convert incoming customer calls into booked service appointments.
- Deliver call scripts with an authentic cadence; be clear, compelling and personable.
- Respond to customer requests, resolving issues and promoting the brand.
- Be professional and establish customer rapport, encouraging repeat business.
- Participate in training to boost booked calls and practice outbound calling.
- Adhere to the company’s plan for resolving customer complaints quickly and favorably.
- Maintain and update customer database with complete and accurate information.
Competencies for Success
· Develop a proven track record in customer service.
· IT competent; good typist and proficient with phone systems.
· Highly organized with exceptional follow-through abilities.
· Strong verbal and written communications.
· Ability to build trust and demonstrate empathy.
· Personality that blends well with a fast-paced, goal-driven environment.
· Competitive individual contributor who also loves to win as a team.
· Highly motivated, flexible and great attitude on life.
Experience:
- Previous experience in a customer service role is preferred
- Excellent communication skills, both verbal and written
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Experience with outbound calling is a plus
- Bilingual in Spanish and English is highly desirable
Please note that this position may require occasional evening or weekend availability.
To apply, please submit your resume along with a cover letter highlighting your relevant experience and why you are interested in this position. We look forward to reviewing your application.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $20 - $22