What are the responsibilities and job description for the Host position at Level 8?
Position Summary
The Host will be responsible for welcoming, greeting and seating guests in a gracious, accommodating, and professional manner, ensuring 100% guest satisfaction. Hosts are also responsible for managing reservations and providing accurate wait times for guests without reservations.
Duties and Responsibilities
Maintain professional appearance standards as directed in the Employee Handbook.
Greet guests with a welcoming smile and professional manner while assisting guests to their table.
Possesses in-depth knowledge of all food and beverage menus and the company.
Anticipates and accommodates the needs of guests while providing professional and exceptional service.
Able to assign seating considering service standards, staffing levels and kitchen capacity.
Maintain knowledge of table/seat/station numbers and proper table set ups.
Set up host stand, review reservation book, and maintain general cleanliness and orderliness of the area throughout shift.
Assist with incoming calls and answering questions from guests and confirming reservations.
Perform side work and other opening/closing procedures as directed by management.
Responsible for making sure all menus are organized and current, taking weekly inventory of the menu paper, menu backs and desk stationery.
Reports all breakage, damage of equipment or furniture immediately to management.
Understands the policies and procedures of the organization and adheres to the company standards outlined in the company handbook.
Other duties as assigned.
Our Ideal Candidate
Previous host/hospitality experience in high volume restaurant preferred.
Demonstrates effective oral & written communication skills.
Portrays a positive and professional attitude.
Actively contributes as a team player by supporting coworkers throughout each workday.
Alerts management of all safety concerns immediately.
Certifications Required
- Food Handling Safety certification
Physical Demands and Work Environment
Must be able to stand, walk, lift and bend for extended periods of time.
Must be able to bend and lift up to 50 lbs.
Role may include job duties or tasks requiring repetitive motion.
Role may include exposure to hot kitchen elements or cleaning materials.
Must be able to work and remain focused in a fast-paced and ever-changing environment.
Ability to work a flexible schedule with varying shifts days, evenings, weekends, and holidays.
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. The Company reserves the right to make changes in the above job description and all other duties assigned. Nothing herein shall restrict Company management’s right to assign or reassign tasks, duties, or responsibilities to this job at any time.