Fulfillment Agent

Position Title: Fulfillment Agent

Department: Operations

Employment Type: Full-Time

Location: Cedar Rapids, IA

Level 10 is growing, and we need a new team member to be our final quality champion.

This is a full-time opportunity for a tenacious, detail-oriented individual to join our production team as a Fulfillment Agent. In this crucial role, you are the final set of eyes on every order that leaves our facility. Your work is what elevates a good product to a perfect one, directly impacting our brand's reputation for excellence and ensuring our customers are consistently delighted. This isn't just a job; it's a mission to protect and perfect our product quality.

What You'll Be Doing

This role requires both mental and physical toughness. You'll be working in a fast-paced, date-driven environment where your contributions have a high impact on our daily success. Your primary responsibilities will include:

• Order Processing: Inspect decorated products for accuracy, pick, pack, and prepare customer orders according to company standards, order details, and customer expectations.
• Inventory Management: Managing and organizing decorated inventory levels, report discrepancies, assist with restocking shelves, and ensure accuracy.
• Shipping and Invoicing: Generating shipping labels and paperwork, label packages, verify shipment details, coordinating with carriers or internal teams to ensure timely and accurate deliveries. Processing accurate customer invoices with verifying billing details, tax information, pricing. Sending invoices with packages or coordinating with the sales team to ensure customer receipt.
• Quality Control: Ensure items are undamaged, meet quality and accuracy standards prior to packaging.
• Warehouse Organization: Maintain a clean, safe, and organized workspace and follow safety protocols.
• Team Collaboration: Work closely with the fulfillment team, supervisors, and other warehouse staff to meet daily productivity goals.

Who We are Looking For

We are looking for a hard-working critical thinker with high energy and a strong sense of pride in their work. You will be successful in this role if you possess:

• Exceptional Attention to Detail: Your ability to spot imperfections and make the final product perfect is paramount.
• Reliability: You demonstrate consistent follow-through and dependability in completing tasks on schedule, maintain accuracy and quality in work with minimal supervision.
• Strong Work Ethic & Self Motivation: You take ownership of your work and can stay motivated and focused in a high-energy production setting.
• Resilience & Problem-Solving Abilities: Your ability to maintain your motivation and calmly find solutions when facing unexpected challenges.
• Team-Oriented Mindset: You communicate effectively and collaborate well with others to achieve daily schedules and common goals.

Qualifications

• High school diploma or equivalent.
• Previous warehouse or fulfillment experience preferred but not required.
• Ability to lift up to 50 lbs and stand/walk for long periods.
• Basic computer or scanner skills.
• Strong attention to detail and time-management abilities.
• Ability to work in a fast-paced, team-oriented environment.

What We Offer

We value our team and are committed to providing a great place to work.

• Competitive Pay: We offer a competitive hourly wage with bonus opportunities.
• Comprehensive Benefits: Health, Dental, Vision insurance, 401(k), and Paid Time Off.
• A Great Work Environment: Our facility is fully climate-controlled, ensuring you're comfortable year-round.
• Shift: A consistent Monday-Friday day shift, may require overtime shifts during peak season.

If you're ready to take on a role where your hard work and attention to detail directly contribute to a business's success, we encourage you to apply.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Work Location: In person