Microsoft 365 System Administrator

Location: Jacksonville, FL (On-Site)

Schedule: Full-Time, 8-hour shift, Monday to Friday, with on-call rotation

Hourly Rate: $28–$35/hour (based on experience) Overtime Pay

Benefits:

• 401(k), Health/Dental/Vision Insurance
• Health Savings Account
• Life Insurance
• Paid Time Off
• Retirement Plan

Level 10 Solutions is hiring a Microsoft 365 System Administrator to manage and optimize Microsoft 365 environments across both internal and client-facing infrastructures. This role focuses on Microsoft-oriented tasks including administration, security, and support of services such as Exchange Online, SharePoint, Teams, Intune, Defender, Purview, Defender for Cloud, and Copilot readiness. The ideal candidate will bring strong technical expertise, professionalism, and a service-oriented mindset to support users and resolve issues. Customer service and client relations will be a consistent part of the role, and clear documentation and collaboration with technical teams are essential.

• Administer and optimize core Microsoft 365 services, including Exchange Online, SharePoint, Teams, Defender, Purview, and Copilot readiness, in accordance with Microsoft best practices and organizational standards.
• Manage user identities, licensing, and security groups through Entra ID, ensuring compliance with Microsoft security guidelines and internal access control procedures.
• Monitor, diagnose, and resolve issues related to Microsoft 365 environments, leveraging Microsoft troubleshooting methodologies and maintaining service reliability.
• Implement and maintain endpoint security policies using Intune and Defender, following Microsoft security frameworks and internal risk management protocols.
• Support user lifecycle management, including onboarding, offboarding, and provisioning, ensuring consistent application of organizational processes and accurate record-keeping.
• Collaborate effectively with internal technical teams and external vendors to address and resolve escalated issues, fostering a culture of teamwork and continuous improvement.
• Document procedures, configurations, and troubleshooting steps thoroughly, aligning with both Microsoft standards for technical documentation and internal knowledge management practices.
• Deliver high-quality customer service and client support for Microsoft-related issues and general technical inquiries, prioritizing responsiveness, professionalism, and clear communication.

Required (Must have at least one of the following):

• MD-102 (Endpoint Administrator)
• SC-300 (Identify & Access Administrator)
• SC-401 (Information Security Administrator)

Preferred (An exceptional candidate):

• MS-102 (Microsoft 365 Administrator)

• 2–3 years of experience in an MSP or client-facing IT support environment
• Experience with Microsoft Admin Centers: Exchange, Intune, Entra, Purview, Security, SharePoint, Teams
• Strong understanding of M365 licensing models and service limits
• Excellent communication and documentation skills