What are the responsibilities and job description for the Customer Support Order-Entry Representative position at Levata?
Do you have a passion of servicing Customers and thinking critically?
Are you an expert at paying attention to details?
Do you enjoy working in a fast paced Customer focused environment?
If so, you should be at Levata!
We are seeking a Customer Service/Order Entry Representative who will work on our Customer Service team. This Customer Service Representative will maximize customer satisfaction by resolving all issues in a timely and professional manner by phone and email.
What You'll Do
- Accurately enter and manage customer orders
- Communicate with customers to resolve issues in a timely, professional manner; ensure appropriate resolution to any outstanding order is completed
- Communicate with Account Executive regarding their customers’ accounts
- Process and track RMAs
- Process Customer Credit Requests
- Escalate issues as needed
What You'll Need
- High school diploma or equivalent required.
- 2 years’ experience in a related field
- Detail oriented
- Strong computer skills
- Strong communication skills
- Comfortability in a Fast-paced environment
- Ability to work independently
Who You Are
We take our guiding values seriously. You should be someone who will:
- take action. You respond quickly to customers and seek excellence in everything you do.
- build trust. You always act in a customer’s best interest and do what you say you will do.
- think BIG. You have an eye to the future and bring expertise and creativity into every interaction.
- make it easy. You find ways to solve problems and bring clarity to complex challenges.
- win together. You are inclusive and collaborate to delight the customer and deliver success together.
Who We Are
Levata is a high-growth, global provider of technology solutions that unlock the power of a world in motion so modern business can thrive. Founded in 1994, Levata sells, integrates, and supports enterprise mobility and supply chain visibility solutions. The Company’s solution offerings, which include devices, software, services, and supplies, enable organizations to capture and manage data about their assets, people, and transactions. Levata's solutions improve productivity, provide an elevated customer experience, and drive better customer results. At its core, Levata is uncompromising about customer service, delivering industry leading solutions through its solutions engineering and technical sales teams who collaborate with each customer to build long-term strategic and result-driven relationships. Odyssey Investment Partners has been invested in Levata since December of 2018.
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What We Offer
- Competitive compensation coupled with a comprehensive benefits package including medical, dental, vision, life, flexible spending, 401k, holiday and paid time off, parental leave and a pre-tax transit program.
- Compensation: $21.00-21.63 per hour
Levata is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic. Please see EEO is the Law.
If you have a disability or special need that requires an accommodation in the application process, Click here to request assistance with Request for Accommodation in the subject line.
Salary : $21 - $22