Senior Facilities Manager - NYC

Competitive triathletes and passionate bakers, Pam Weekes and Connie McDonald left their careers to open a small bread shop in New York City in 1995 — Levain Bakery.

One day, they baked a BIG chocolate chip walnut cookie as energy for triathlon training. At Levain, a batch of these 6-ounce cookies flew off the shelves, and an icon was born. The cozy shop on West 74th Street became a neighborhood favorite and a destination for epicurious visitors from around the world, hungry for "the cookie."

From the start, Pam, Connie, and the team baked everything fresh on-site each day, donating the day's leftovers to charity — and we still do, nearly 30 years later. Today, Levain has bakeries across the country (with more to come!), plus ecommerce gift boxes to treat cookie lovers in every state.

Our Vision: To give rise to lifelong memories

Our Mission: To bring together people who treat their work and the craft of baking and all who come to visit with great care.

Every day, we strive to embody our company's five core values:

•        Welcome All- We are all in it together

•        Work Hard and Be Kind- We pull our weight, we do our best, and take care of each other

•        Lead with Heart- We operate with empathy and integrity

•        Rise Up- We take initiative to make things better

•        Savor It- We are present and find the fun!

THE ROLE: SENIOR FACILITIES MANAGER

The Senior Facilities Manager will oversee all building-related activities for all bakeries, ensuring that our facilities are safe, well-maintained, and meet the needs of the organization. This role involves coordinating with various departments, managing costs, vendor relationships, and supervising staff to maintain high standards of cleanliness, safety, and functionality.

The ideal candidate is organized with a strong ability to multi-task and a knack for operating in a fast-paced, high-volume environment. A sweet tooth and passion for Levain's products and culture are a must!

What We're Looking For

•        People-forward attitude with strong communication & interpersonal skills; team-oriented with a positive attitude

•        Maintain a high level of professionalism and care: be adaptable, flexible, and patient

•        Must be a strategic thinker and a very strong problem solver

•        Strong understanding of building systems (HVAC, electrical, plumbing)

•        Strong analytical and problem-solving abilities to address operational challenges efficiently

•        Excellent organizational and time-management skills, with the ability to prioritize tasks and meet deadlines

•        Results-oriented with the ability to plan and deliver against project deadlines

•        Resilient, self-motivated, and able to work well under pressure

•        Collaborative spirit and commitment to Levain's core values — you're a team player and willing to lend a hand or elevate those around you

•        Embody and promote the values and standards of Levain Bakery

Job Responsibilities:

Leadership & Team Management

•        Recruit, train, and supervise staff, ensuring high performance and adherence to organizational standards

•        Proven ability to lead and manage a team, with excellent interpersonal and communication skills

•        Provide management and oversight of sub-contracted ESFM vendors

•        Model DEI principles and ensure they are upheld in operations and workplace practices, where team members foster a culture of inclusion

•        Facilitate open, clear, and effective verbal and written communication with team members, vendors, and management

•        Manage financial duties, such as invoice reconciliation, vendor payments, and PO management

Facilities Experience

•        Conduct daily walkthroughs of sites, inspecting building systems and equipment in office and bakery spaces

•        Manage day-to-day facility operations, including cleaning, security, pest control, and machine services

•        Responsible for management and oversight of the following services: grease trap cleaning, kitchen equipment PM/repairs, elevator maintenance, HVAC terminal units, pest control, janitorial services, waste management, walk-up printer maintenance, and interior plant maintenance

•        Assembly, disassembly, and repair of furniture; installation of wall-mounted accessories, art, and shelving

•        Ensure all facilities are safe, clean, and functional — maintaining the welcoming environment our customers and teams expect every day

Facilities Operations & Maintenance

•        Oversee the maintenance and repair of buildings, equipment, and systems to ensure safety and operational efficiency

•        Create and implement systems and procedures to improve the maintenance of facilities while using strategic thinking to take preventative measures where needed

•        Receives and self-performs work order requests, or initiates work with relevant vendor

•        Verify compliance with safety regulations and operational policies

•        Ensure all facilities comply with health, safety, and environmental regulations; conduct regular safety inspections and audits

Project & Financial Management

•        Negotiate and manage contracts with service providers and vendors for maintenance, repairs, and other facility-related services

•        Assist in the management of construction projects, renovations, and other facility improvements

•        Demonstrated experience in managing construction and renovation projects

•        Performs other duties as assigned

•        Prepare and manage the facilities budget, track expenses, and ensure cost-effective operations

•        Experience in inventory management and cost control

•        Maintain inventory of supplies and equipment, ensuring timely reordering and proper storage

Requirements

•        Bachelor's degree in Facilities Management, Engineering, Business Administration, or a related field; relevant certifications (e.g., IFMA, BOMA) are a plus

•        Minimum 5-7 years of experience in facilities management or a related role, with at least 3 years in a supervisory capacity

•        3-5 years of previous food manufacturing operations experience; F&B experience required

•        Strong understanding of building systems (HVAC, electrical, plumbing)

•        Familiarity with health, safety, and environmental regulations and compliance requirements

•        Proficient in Word, Excel, and Microsoft Office

•        Ability to work days, afternoons, evenings, and weekends as dictated by seasonal or business needs

•        Read and communicate in English, both verbally and in writing; bilingual in Spanish a plus

Compensation & Benefits

•        $110,000 - $125,000 15% quarterly bonus potential

•        Health, Vision, Dental Insurance

•        Employer-funded Healthcare Reimbursement Account

•        Additional supplemental benefits: Commuter Benefits, Employee Assistance Program, Bike-Share Reimbursement

•        14 Weeks Fully Paid Parental Leave

•        Four Weeks of Paid Time Off

•        401K with 3.5% Company Match

We are committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued and empowered to contribute their unique perspectives.