What are the responsibilities and job description for the Customer Service Representative 1 position at Leupold + Stevens, Inc.?
Customer Service Representative 1
Typical Starting Base Rate Range of $21.00 to $24.00 Per Hour
Monday-Friday, 7:00 AM 3:30 PM
For over 100 years, we’ve manufactured high-quality products right here in the USA. We still operate out of our Oregon-based factory to this day, producing innovative, battle-proven optics for the world's most relentless hunters, shooters, law enforcement officers, and military personnel. Regardless of the product, whether it's a red dot or a riflescope, we design and manufacture it with one goal in mind—to ensure it performs for life.
At Leupold and Stevens we’re American to the Core and passionate about what we do. Product excellence and uncompromising quality are our top priorities. We’ve built a collaborative, high performance culture where team players with innovative ideas and a sense of urgency thrive.
Our benefits package is amazing:
- affordable health and dental insurance
- a strong commitment to training and professional development including an internal skills development program for all manufacturing team members
- a generous tuition reimbursement program
- company contributions up to 8% of base pay into a 401K retirement account
- profit sharing
- and great product discounts (to name a few)
What You’ll Be Doing as a Customer Service Representative 1:
Provides information and routine support to accounts on the order and shipment of Company products.
- Prepares, enters, tracks, and expedites sales orders
- Investigates, resolves, and follows up on customer complaints and requests for informational clarification and service.
- Addresses general product-related inquiries from customers
- Provides data and information to support the sales planning process
- Coordinates cross-functionally to track purchase orders and troubleshoot issues
- Works with accounting to resolve credit issues. Maintains data for reconciliation of customer accounts. Negotiates with Distributor accounts as necessary to resolve credit/payment issues
- Completes, maintains, and processes pertinent paperwork and records
- Provides overflow support services to other departments or dealer service groups as necessary
Skills and Experience You’ll Need as a Customer Service Representative 1:
- High school diploma or equivalent and 1-2 years in Customer Service related fields required. An equivalent combination of education and experience may be considered.
- Basic knowledge of shooting sports, optical products, firearms applications and related retail operations encouraged, but not required.
- Ability to respond efficiently and courteously to customer queries.
- Ability to coordinate multiple processes to support customer needs and requirements.
- Strong interpersonal, customer service and troubleshooting skills.
- Experience with Microsoft Office Suite applications including Word, Excel and Outlook.
- Ability to multitask as needed.
- Ability to practice effective communication via email, instant messages, and/or phone calls.
Work Environment for a Customer Service Representative 1:
Work takes place in a standard office environment.
For details on positions and to apply, go to:
www.leupold.com/careers
Leupold & Stevens, Inc.
14400 NW Greenbrier Parkway
Beaverton, Oregon 97006
*A core business objective at Leupold & Stevens is to maintain a workplace in which each employee can achieve their full potential. The company was founded on the principle of giving customers and our team members ‘A Square Deal’; to us, this means advocating for the employment opportunities and advancements of all individuals regardless of race, color, sex, national origin, age, religion, physical or mental disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We resolutely believe all aspects and privileges of employment should be determined by skills and behaviors, not personal identities.
* With our commitment to make our application process and workplace accessible for individuals with disabilities, we will provide reasonable accommodations, upon request, for an individual applicant to participate in the job application process. To request an accommodation to the application process, please send an email to HRDept@Leupold.com or call (503) 646-9171 and a Leupold & Stevens representative will contact you.
* Leupold & Stevens, Inc. is a drug free workplace. All final candidates must successfully pass a pre-employment drug screen and background check.
* Leupold & Stevens, Inc. complies with all applicable FAR & DFAR regulations.
* We hire U.S. citizens and persons lawfully authorized to work in the U.S. All new employees must complete an INS Employment Eligibility Verification Form (I-9). Positions may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Leupold & Stevens, Inc.’s ability to apply for and obtain an export control license on your behalf.
Salary : $21 - $24