What are the responsibilities and job description for the Operations Reporting Analyst position at Letitbex AI?
Contractor – SAP Operations, Reporting & AI Analyst
Position Summary
We are seeking a highly motivated contractor to support our SAP Support & Ops organization. This role will initially focus on developing executive-ready presentations, dashboards, reports, tracking tools, etc while helping streamline operational processes.
Over time, the individual will expand into supporting SAP S/4HANA transition initiatives, Operational Excellence programs, AI-enabled operations (AI Ops), and digital transformation efforts. This is an excellent opportunity for someone who enjoys combining business analysis, technology, automation, and AI innovation to solve real-world enterprise challenges.
Key Responsibilities
Operational Reporting/Reviews
· Create and maintain executive presentations, leadership decks, and operational summaries.
· Develop dashboards, reports, KPIs, and performance scorecards using Excel, Power BI, and related tools.
· Analyze operational data and present insights in a clear, actionable format.
· Support governance reporting, metrics reviews, and operational cadence activities.
Power App Development
Design, develop & maintain Power Apps Models based on the requirements received for the following:
· Transition Trackers
· RAID logs
· Hypercare & Issue log
· Resource Management tool
· Governance and Status Reporting Dashboards
· Service Review tools
AI, Automation & Innovation
· Identify opportunities to leverage Microsoft Copilot, AI, and automation to improve productivity and decision-making.
· Assist in building and maintaining AI-enabled solutions, knowledge repositories, and reporting mechanisms.
· Support AI use-case tracking, benefit realization, and governance activities.
· Participate in experimentation and proof-of-concept work involving AI technologies.
· Assist with AI Ops transformation.
· Partner with business and technical stakeholders to automate manual processes and improve operational efficiency.
SAP S/4HANA Transition & Support
· Assist with S/4 transition planning, documentation, tracking, and readiness activities.
· Assist with intake assessments, transition coordination, and operational handoff activities.
· Collaborate with SAP functional, technical, and AMS teams on process improvements and knowledge management.
Operational Excellence
· Support incident, problem, and change management tracking activities.
· Assist with running best practices for major incidents, RCAs, solutions, lessons-learnt, etc.
· Assist with Operational Excellence activities such as problem management, knowledge management, etc.
· Assist with continuous improvement initiatives and operational maturity programs.
· Help prepare materials for leadership reviews and operational governance meetings.
Desired Qualifications
Required
· 2–5 years of experience in business analysis, reporting, operations, or technology support.
· Advanced Microsoft Excel and PowerPoint skills.
· Experience creating dashboards and visualizations.
· Excellent written and verbal communication skills.
· Ability to work independently in a fast-paced environment.
Preferred
· Experience with Power Apps, Power Automate, Power BI, and SharePoint.
· Exposure to SAP ECC and/or SAP S/4HANA environments.
· Familiarity with project management, governance, RAID management, or PMO activities.
· Experience using Microsoft Copilot, AI tools, or automation technologies.
· Knowledge of ITIL, AMS, incident management, or operational support processes.
Ideal Candidate Profile
The ideal candidate is:
· Highly organized and detail-oriented
· Comfortable working with executives and technical teams
· Passionate about automation and AI
· Strong in data analysis and storytelling
· Able to translate business needs into practical solutions
· Excellent communication & coordination skills
· Interested in growing from reporting and operations support into SAP, AI, and digital transformation initiatives