Wedding & Social Events Manager at Holiday Inn City Centre!

Position Summary

The Wedding & Social Events Manager is responsible for generating and coordinating all wedding and social event business for the hotel, including wedding ceremonies, receptions, rehearsal dinners, reunions, graduations, showers, and other celebratory events. This position serves as the primary liaison between clients and hotel operations teams to ensure seamless execution and exceptional guest experiences from initial inquiry through event completion.

This role combines sales, event planning, and client relationship management, with a strong emphasis on weddings and social catering business.

Essential Duties & Responsibilities

Sales & Business Development

• Prospect, solicit, and secure wedding and social event business for the hotel. 
• Respond promptly to inquiries and conduct site tours for prospective clients. 
• Develop and maintain relationships with local wedding vendors, planners, community organizations, and referral partners. 
• Actively participate in wedding expos, bridal shows, and community networking events to promote the hotel. 
• Assist with the planning, coordination, and execution of hotel wedding showcases and related promotional events under the direction of leadership. 
• Maximize revenue opportunities through upselling guest rooms, catering, bar packages, and event enhancements. 

Wedding & Social Event Coordination

• Serve as the primary point of contact for all wedding and social event clients throughout the planning process. 
• Coordinate wedding room blocks and related accommodations with clients and guests. 
• Prepare contracts, banquet event orders (BEOs), rooming lists, and event documentation accurately and timely. 
• Conduct planning meetings, menu tastings, and final detail appointments with clients. 
• Communicate event specifications and expectations clearly to banquet, culinary, front office, and operations teams. 
• Work closely with banquet staff to ensure flawless execution of all wedding and social events. 
• Maintain ongoing communication with clients before, during, and after events to ensure satisfaction and encourage repeat/referral business. 

Administrative & Operational Responsibilities

• Maintain accurate sales records, event details, and client communications within hotel systems. 
• Monitor deposits, payment schedules, and contract compliance. 
• Participate in weekly sales and operations meetings. 
• Assist with forecasting and reporting related to wedding and social event revenue. 
• Support departmental goals and hotel initiatives as assigned. 

Qualifications

• Previous hotel sales, catering sales, wedding coordination, or event planning experience preferred. 
• Strong organizational and multitasking skills with exceptional attention to detail. 
• Excellent verbal and written communication skills. 
• Ability to build rapport and maintain professional relationships with clients and vendors. 
• Ability to work in a fast-paced environment and manage multiple events simultaneously. 
• Flexible schedule including evenings and weekends as needed. 
• Proficiency in Microsoft Office and hotel/property management systems preferred. 

Schedule Expectations

• Primary schedule anticipated to be Tuesday through Saturday to align with wedding and social event business needs. 
• Evening and weekend availability required based on event schedule. 

Preferred Skills & Attributes

• Passion for hospitality and event planning. 
• Creative problem-solving and customer service mindset. 
• Professional appearance and demeanor. 
• Strong negotiation and closing skills. 
• Ability to remain calm and organized under pressure. 

Reporting Structure

• Reports to: Director of Sales 
• Works closely with: Banquet Team, Catering, Front Office, and Operations Leadership

Competitive Salary plus a monthly bonus opportunity.