What are the responsibilities and job description for the Customer Care - International Hot Tubs position at Leslie's Poolmart, Inc.?
DIVE IN TO A NEW CAREER WITH A LESLIE'S COMPANY:
International Hot Tubs, Swim Spas & Fireplaces is one of the longest standing and most expansive dealers of Watkins Wellness® products. We became a part of Leslie's family in March 2021. With trusted brand quality, revolutionary designs, and a wide range of health and wellness benefits, we provide the world's foremost hot tub manufacturer, swim spas, and a wide range of fireplace and heating products from Kozy Heat®, Majestic®, Osburn®, and Valcourt®. As an eight-time Territory Dealer of the Year, National Dealer of the Year, and Multiple Store Productivity Dealer, we know a thing or two about getting our customers top-of-the-line products for their homes.
Job Overview:
Assist customers by providing product and service information via phone, email, or chat. Remain flexible to resolve product and service questions or escalations. Answer phones, schedule service calls, routing, and billing. Resolve issues involving billing disputes, A/R collection, warranty claims, and customer service issues, oversee service van inventory, Email communication with internal and external customers, Assist walk-in customers, create and process service orders, sales orders, and warranty claims.
Responsibilities:
- Answering the phone in a friendly and professional manner
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution - Follow up on customer challenges with customer and necessary departments
- Contribute to team projects and be accountable to finish any assigned tasks
- Attract potential customers by answering product and service questions; suggesting information about other products and services
- Recommends potential products or services to management by collecting customer information and analyzing customer needs
- Contributes to team effort by accomplishing any related results or additional tasks as needed.
Competencies - Continued demonstration of willingness to continue to learn and ask questions about products, processes, and overall industry
- Computer efficacy in regards systems used by our department; Google, and Microsoft Office (systems may vary by department).
- Being a good team-member and serving the customer is our main focus.
Qualifications:
- Extreme attention to accuracy and detail orientation.
- Excellent verbal and written communication skills
- History of good attendance and work habits
- Able to work a flexible work schedule and weekends
- Customer Service, Product Knowledge, Web Research, Quality of Work, Problem Solving, Market Knowledge
- Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking.
Pay: $20.00- $25.00 / hour
Leslie’s recognizes a critical component to our continued success is our people. Leslie’s is proud to have a culture of inclusion that seeks to celebrate and embrace the different backgrounds and perspectives that help drive our success and support team members in developing and growing with us. We aim to create a workplace where all team members feel welcomed and valued and inspire each other every day.
Salary : $20 - $25