What are the responsibilities and job description for the Las Vegas IT Helpdesk Specialist position at Les Olson IT?
About Les Olson IT
Les Olson IT is one of the fastest-growing and most capable technology service providers in the West. We do I.T. the LOC Way—through talent, passion, and compassion—driving continual growth and a strong market position by delivering superior service.
Unlike most technology companies, Les Olson IT has been in business for over 70 years. We are a family-owned and family-operated company, a tradition that began at the Olson family dinner table and continues today. From those beginnings, we have grown to more than 320 employees across nine locations in two states.
Les Olson Company strives every day to elevate people, whether it's our clients, our team members, or members of the local community.
About The Role
If you’re passionate about helping people and solving technical challenges, this role might be the perfect next step in your IT career.
At Les Olson IT, you’ll be the first point of contact for our clients’ technical needs working across a wide variety of industries and environments. It’s a great opportunity to build hands-on experience, expand your knowledge, and make a real impact every day.
What You'll Do
Les Olson IT is one of the fastest-growing and most capable technology service providers in the West. We do I.T. the LOC Way—through talent, passion, and compassion—driving continual growth and a strong market position by delivering superior service.
Unlike most technology companies, Les Olson IT has been in business for over 70 years. We are a family-owned and family-operated company, a tradition that began at the Olson family dinner table and continues today. From those beginnings, we have grown to more than 320 employees across nine locations in two states.
Les Olson Company strives every day to elevate people, whether it's our clients, our team members, or members of the local community.
- We seek to elevate our clients by delivering cutting-edge IT strategy, security, solutions, and support. Each of our team members recognizes that they have a direct impact on the success of the local businesses we serve every day.
- We seek to elevate every team member's career, firmly believing that customer success cannot happen without employee success. We do this by working with each employee to design a fulfilling career path that grows and evolves as they do.
- We seek to elevate our local community members by rewarding our employees for volunteering at local charities and participating in our ongoing food drives.
About The Role
If you’re passionate about helping people and solving technical challenges, this role might be the perfect next step in your IT career.
At Les Olson IT, you’ll be the first point of contact for our clients’ technical needs working across a wide variety of industries and environments. It’s a great opportunity to build hands-on experience, expand your knowledge, and make a real impact every day.
What You'll Do
- Troubleshoot a wide range of technical issues, including software challenges, connectivity problems, hardware questions, and more. You’ll become a reliable resource clients can count on.
- Provide clear, personalized technical guidance by translating complex concepts into explanations that meet the user’s level of understanding.
- Deliver exceptional customer service through patience, active listening, and a commitment to helping each user feel supported.
- Build and maintain professional relationships with clients by understanding their environments, anticipating their needs, and responding with urgency and clarity.
- Strive for first-call resolution by applying strong technical insight, asking thorough questions, and identifying root causes instead of surface-level fixes.
- Document interactions, solutions, and follow-up steps with accuracy, ensuring seamless support across the team.
- Collaborate with internal teams, escalating issues when appropriate and sharing insights that improve processes.
- Continue developing your technical knowledge through hands-on learning and exposure to a wide range of technologies.
- At least 1 year of IT support experience, whether through a helpdesk role, desktop support, academic work, or hands-on practice.
- A proven commitment to excellent customer service and user support.
- Strong communication skills with the ability to translate technical information for non‑technical users while communicating clearly with IT professionals.
- Excellent organizational and multitasking skills, with the ability to prioritize and stay focused in a dynamic environment.
- Strong problem-solving abilities, including gathering details, diagnosing issues, testing solutions, and thinking critically to resolve challenges efficiently.
- Dependability, follow-through, and strong attention to detail to ensure tasks are completed accurately.
- Self-motivation and a desire to grow, with an ability to work independently and adapt to new technologies, processes, and responsibilities.
- Paid Time Off
- Sick Days
- Paid Holidays
- 401k match Pension
- Work-life Balance
- Full Medical, Dental & Vision HSA
- Life Insurance
- Local Volunteer Opportunities