Client Solutions & Onboarding Manager

About Les Olson IT

Les Olson IT is one of the fastest-growing and most capable technology service providers in the West. We do I.T. the LOC Way—through talent, passion, and compassion—driving continual growth and a strong market position by delivering superior service.

Unlike most technology companies, Les Olson IT has been in business for over 70 years. We are a family-owned and family-operated company, a tradition that began at the Olson family dinner table and continues today. From those beginnings, we have grown to more than 320 employees across nine locations in two states.

Les Olson Company strives every day to elevate people, whether it's our clients, our team members, or members of the local community.

• We seek to elevate our clients by delivering cutting-edge IT strategy, security, solutions, and support. Each of our team members recognizes that they have a direct impact on the success of the local businesses we serve every day.
• We seek to elevate every team member's career, firmly believing that customer success cannot happen without employee success. We do this by working with each employee to design a fulfilling career path that grows and evolves as they do.
• We seek to elevate our local community members by rewarding our employees for volunteering at local charities and participating in our ongoing food drives.
  
  

Our work environment promotes both growth and balance. We encourage and support our employees in building meaningful, fulfilling paths, both professionally and personally. Les Olson Company offers competitive salaries, continuing education, generous benefits, and a fun, collaborative work environment. At the end of the day, it is the people that matter most to us!

About The Role

• The Manager, Client Solutions & Onboarding leads the teams responsible for guiding managed IT clients through their complete lifecycle from initial discovery through successful operational transition. This role serves as the bridge between Sales, Engineering, and Operations to ensure a consistent, high-quality client experience while delivering scalable, standardized solutions.
• The Manager, Client Solutions & Onboarding oversees all activities related to client discovery, solution validation, onboarding, implementation, documentation, operational readiness, stabilization, and offboarding. This leader is accountable for ensuring clients are successfully transitioned into Les Olson Managed IT Services with complete documentation, clear operational ownership, and a seamless customer experience.
• This position leads a geographically distributed team of approximately 14 professionals across Salt Lake City, Ogden, St. George, Utah, and Las Vegas, Nevada.
  
  

Key Responsibilities

• Lead, coach, and develop a distributed team of onboarding, implementation, documentation, and transition professionals.
• Establish team goals, service standards, and key performance indicators (KPIs).
• Oversee client solution discovery and requirements gathering in partnership with Sales and technical stakeholders.
• Validate proposed solutions and implementation plans prior to onboarding.
• Own the end-to-end onboarding process for new managed services clients, ensuring projects are delivered on time and within scope.
• Coordinate resources across Engineering, Service Desk, Security, and Project teams to ensure successful implementations.
• Ensure all client environments are fully documented, operationally ready, and meet company standards before service transition.
• Lead operational readiness reviews and manage successful handoffs to support teams.
• Develop and maintain standardized onboarding, transition, and offboarding procedures.
• Drive process improvements, automation initiatives, and operational efficiencies that enhance the customer experience.
• Monitor onboarding metrics and provide reporting on team performance, project success, and customer outcomes.
  
  

Qualifications

Required

• Bachelor's degree in Business, Information Technology, or related field, or equivalent experience.
• 5 years of leadership experience within Managed Services, IT Operations, Professional Services, or Technical Delivery.
• Experience leading client onboarding, implementation, project delivery, or service transition functions.
• Strong understanding of Managed IT Services and service delivery best practices.
• Proven ability to lead distributed teams and collaborate across multiple departments.
• Exceptional communication, organizational, and problem-solving skills.
  
  

Preferred

• Experience working for a Managed Service Provider (MSP).
• ITIL Foundation, PMP, Agile, or similar certifications.
• Experience with cybersecurity, cloud platforms, networking, and Microsoft technologies.
• Demonstrated success building scalable operational processes in a growing organization.
  
  

Success in This Role

Performance Will Be Measured By

• On-time onboarding and implementation delivery
• Successful operational handoffs and transition readiness
• Documentation quality and completion rates
• Reduction in onboarding-related escalations
• Client satisfaction throughout the onboarding process
• Employee engagement and retention
• Operational efficiency and revenue realization
  
  

If you're a collaborative leader who thrives on improving processes, developing high-performing teams, and creating exceptional client experiences, we'd love to hear from you.

Benefits

• Paid Time Off
• Sick Days
• Paid Holidays
• 401k match
• Work-life Balance
• Full Medical, Dental & Vision HSA
• Life Insurance
• Local Volunteer Opportunities