Customer Success Specialist – Billing Operations

Role: Customer Success Specialist - Billing Ops

Salary: $58,000 - $63,000 USD

Location: Chicago, IL

Your Typical Day Sees You

• Draft partnership agreements and complete billing setups across all customer types.
• Manage daily support cases with accuracy and efficiency.
• Follow monthly processing schedules, including specialized invoicing, data cleanup, and partner communications.
• Generate and issue timely, accurate invoices; process incoming payments and reconcile accounts.
• Monitor outstanding balances, follow up on overdue payments, and escalate delinquent accounts.
• Maintain data integrity through audits and reconciliations to ensure accurate billing.
• Serve as a subject matter expert (SME) for US billing and AR processes, supporting local and global stakeholders.
• Collaborate cross-functionally with CX, legal, and finance teams on contractual and billing matters.
• Build and maintain departmental SOPs; lead or support ad hoc projects and initiatives.
• Proactively identify and implement process improvements to enhance team efficiency and service quality.
• Flexibly support urgent tasks and high-priority initiatives to meet team goals.
  
  

We’re Excited About You Because You Have

• 2 years of billing operations and account receivables experience
• Strong Excel skills and familiarity with financial reporting tools.
• Proficient with Salesforce or similar CRM systems
• Familiarity with Adobe Commerce (Magento) platform preferred
• Comfortable interacting with customers on the phone and by email
• Strong communication skills—both written and verbal
• Energized by building relationships within teams and with customers
• Self-motivated, flexible, and resilient
• Embrace change and excel in fast-paced environments
• Continuously looking for ways to improve our ways of working, and individual skills
• Excellent presentation skills, both to individuals and groups.  
  
  

Even Better If You Have

• Comfortable working to deadlines and managing a large volume of tasks and communication
• Strong organizational and time-management skills.
• Energized by building relationships within teams
• Accountable, confident, and have a proven track record of high performance
• Enjoy working in an environment of ambiguity
• Energetic and not afraid to work flexibly to get the job done
• Remain calm under pressure
• Self-motivated, flexible, and resilient
• Not afraid of putting in the groundwork to set up systems and processes
• Forward-thinking, innovative, and creative
• Embrace change and excel in fast-paced environments
• Continuously looking for ways to improve our ways of working, and individual skills.  
  
  

Ideally you will have experience within the health and fitness industry, but this is negotiable. Passion for our purpose to create a fitter planet is not! You must live and breathe our purpose and values of United, Be Brave and Change the World.

We’re looking to be wowed by your ability to embrace change and bring others along on the journey.

In return for all you bring to us, we’ll give you every chance to exercise your passion, and thrive with an organization that’s out to change the world.

About Les Mills International

We make workouts you actually want to do.

Here at Les Mills, we are on a mission to create a fitter planet. Combining science, music and movement, we create life-changing workouts and help millions of people find fitness joy in gyms and homes worldwide.

Les Mills are a global Team passionately devoted to our purpose of creating a fitter planet. Fitness is our driving force, but individually we are strong in so many disciplines, and so many ways. From finance to legal to marketing, music, media and sales – we are a broad, multi-talented team based around the world, united in our pursuit of our common purpose.

Who We Are

Les Mills US is based in Chicago and brings our purpose to life for the United States. Our core values of United – Be Brave – Change the World, are at the heart of everything we do.

Purpose and passion: it’s a potent combination when applied in a company that empowers you to be your best and can create true greatness. At Les Mills, unlocking and amplifying that inner drive to achieve goals - or smash them – is something we’re not shy to say we’re great at. We do it for millions of people around the globe each week by delivering life-changing fitness experiences.  And we do it every day for our own team by providing a mandate to thrive, to play to strengths, and to be proud of the part they play in creating a fitter planet.  

What’s In It For You

We operate as a flexible and hybrid workplace with a mix of working in the office and at home as a work scheme that enhances and encourages work/life balance. Whether that be working from home, going to the gym or doing school drop-offs/pick-ups, we want our employees to feel comfortable working in an environment they can thrive and feel empowered.

We Offer Some Great Benefits That Include

We Offer Some Great Benefits That Include

• Gym stipend and LM Subscription
• Health Insurance
• 401K
• Global mobility
• Company holidays 15 days paid time off
• Summer Fridays
  
  

We are an organization committed to providing a flexible, diverse and inclusive environment. We believe our people are the only way to help us work towards some steep growth goals and industry-leading innovations. If you’re excited about this role, we encourage people of all backgrounds to apply, even if you don’t meet every requirement. We might have something waiting in the wings that you’d be perfect for. We value the concepts of togetherness, support, equity, and respect, and that begins with increasing diversity in our teams.