Information Technology Support Specialist

IT Support Specialist

Lerner Solutions is a leading IT Managed Service Provider delivering exceptional technology support and services to a portfolio of high-profile clients. We are looking for an IT Support Specialist to embed directly within one of our fastest-growing, nationally recognized retail and corporate brands.

If you are a tech-savvy professional who believes that how you communicate is just as important as what you fix, this role was written for you. This is not a heads-down, isolated help desk position. It is a dynamic, visible role where your technical expertise and service-first orientation will directly impact senior stakeholders, retail leadership, and executive teams. If you love solving technical puzzles and building great professional relationships, we want to hear from you.

WHAT YOU'LL DO

▸ Deskside Support: Serve as the primary point of contact for IT support requests across corporate and retail teams, triaging, resolving, and escalating issues with clear, empathetic, and timely communication.

▸ Onboarding & Provisioning: Own the new-hire technology experience by configuring, provisioning, and deploying hardware and software, serving as a calm and professional guide through first-day setup.

▸ Retail & Infrastructure Support: Coordinate closely with internet service providers and internal infrastructure teams during connectivity or hardware issues at remote retail locations to ensure swift, seamless business recovery.

▸ Asset Management: Manage the full hardware lifecycle for the Nashville location, including ordering, deployment, returns, and inventory tracking.

▸ Documentation: Author and maintain clear, user-friendly internal documentation to make processes repeatable, scalable, and easy for anyone to follow.

▸ Store Openings: Support exciting new retail store launches by coordinating hardware delivery and managing onsite technician visits to keep timelines tight.

▸ Reporting & Strategy: Analyze recurring ticket trends to prepare weekly summaries, helping inform leadership conversations about long-term technical fixes and infrastructure improvements.

WHAT YOU BRING

▸ The Technical Core: Proven experience troubleshooting, configuring, and supporting Windows and macOS environments, alongside robust hands-on experience administering Google Workspace (Apps, Gmail, Drive, Security).

▸ The Service Mindset: A strong background in customer-facing roles with a proven ability to translate complex technical concepts into friendly, actionable advice for non-technical users.

▸ Communication Skills: Exceptional verbal and written communication skills, with the confidence to regularly interface with executive leadership and retail staff alike.

▸ Problem-Solving & Agility: A proactive approach to troubleshooting, a knack for documentation, and the organizational skills required to manage physical hardware inventory and logistics flawlessly.