Senior Client Success Manager

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Post

Senior Client Success Manager

Job Category: Product

Requisition Number: SENIO001302

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Posting Details

• Posted: April 15, 2025
• Full-Time
• Remote
• Locations
  

Showing 1 location

Remote

901 Corporate Center Dr

Pomona, CA 91768, USA

Remote

901 Corporate Center Dr

Pomona, CA 91768, USA

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Job Details

Description

Customer Service / Client Retention

• Focuses on client retention by working with all teams to ensure LERETA is providing extraordinary service to the client
• Establishes at a minimum, monthly tracked personal contact with the assigned client base
• Maintains a thorough understanding of LERETA’s most current services / site capabilities and ensures that supporting staff is also aware and communicating the capabilities to the client
• Ensures that clients receive the maximum benefit according to their needs, expectations, and Service Level Agreements (SLA’s)
• Implements and maintains an effective system in order to track issues and ensure prompt response / resolution
• Research options and works with the appropriate LERETA teams until issue(s) are resolved
  
  

Manage clients of all sizes

• Maintains knowledge of client’s servicing systems
• Maintains knowledge of client’s business rules, processes, and procedures
• Builds and maintains relationships with client senior management
  
  

This position will perform other duties as assigned based on the needs of the department.

Salary range: $68,347 - $101,255

Qualifications

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Preferred

Team Player

: Works well as a member of a group

Innovative

: Consistently introduces new ideas and demonstrates original thinking

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Enthusiastic

: Shows intense and eager enjoyment and interest

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Motivations

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Preferred

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

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Education

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)