ECS Specialist

ECS IT Support I

Denver, Colorado

Within our IT/Infrastructure team located in Denver, Leprino is seeking an ECS IT Support I to provide accurate, courteous, high-quality IT support and service! If you're ready to apply your advanced IT systems knowledge and excellent customer service skills in a dynamic environment, this is the role for you!

At Leprino Foods, starting compensation for this role typically ranges between $58,000 and $67,500. This position has an annual target bonus of 5%.

• Diagnose, respond to, and resolve client-side customer incidents and service requests via desk-side support, phone, email, and instant messaging, ensuring timely solutions and preventing recurrence!
• Administer all facets of client lifecycle management and client-side IT systems, ensuring consistency with established IT standards and software licensing requirements!
• Collaborate with cross-functional IT teams to deliver customer solutions for approved IT projects, independently analyzing user requirements and implementing holistic solutions!
• Thoroughly document resolutions within the Incident and Problem Management ticketing system, overseeing the IT knowledge base and composing support documentation!
• Lead the tracking and managing of hardware and software assets using the asset management system, ensuring IT policy compliance!
• Participate in the weekly rotation as the initial escalation point for the ECS team.

You Have At Least (Required Qualifications):

• Bachelor’s Degree in computer science, Information Systems, etc., or equivalent experience
• 2 years’ experience in client-side hardware/software support and configuration
• Experience managing networked, distributed client-side technology environment using a variety of tools
• Experience using enterprise ticketing system and escalation process
• The ability to work in office

We Hope You Also Have (Preferred Qualifications):

• Exposure to SAP preferred
• ITIL v3 certification preferred
• Additional technical training certifications preferred

At Leprino, we believe in equal employment opportunity and make employment decisions based on each individual’s unique talents, experience, skills, and knowledge; we do not discriminate on the basis of any personal characteristics. We know we are better together and are committed to creating an inclusive and supportive culture in which all employees can thrive.

Offering You In Return:

A chance to be part of a global team of individuals passionate about producing and delivering high-quality products that help feed and nourish families around the world. Leprino Foods could not be where it is today without our incredible employees. That is why we share in our success together by rewarding you for your hard work. Hiring great people who are in it for the long run is our goal. Through competitive salaries and bonuses, medical/dental/vision coverage, tuition assistance, vacation, nine paid holidays, dedicated sick time, annual merit increases, as well as our combined LFC Profit-Sharing & 401(k) plan. Your impact will be noticed and rewarded, as you seek to further our company, our customers, and one another.

Our Story:

Leprino Foods’ history dates back over 65 years, when Jim Leprino first started making small batches of mozzarella for local markets and eateries in the Little Italy neighborhood of Denver. We’ve grown a bit since then. Today, Leprino is the world’s largest manufacturer of mozzarella and lactose, and a leading producer of whey protein. Still owned by Jim and the Leprino family, our sights are set to be the “World’s Best Dairy Food and Ingredient Company.” To help us achieve that bold vision, we’re looking for our secret ingredient: You. A motivated team member who is the best at what you do. Three people in a small corner grocery store in the early 1950s have now grown to over 4,300 employees throughout 16 global locations. Will you join us on our journey?