Service Engineer

Duties and Responsibilities:

% of

Time

1.

Technical Front-end analysis and resolution of technical issues reported by the

North American fleet of Customers, Technical Representatives, and

P145 Repair Stations in a timely manner. Frequent Customer interface required.

20

2.

Support the Fleet Control Center with resolving AOG issues and providing

Technical solutions during a non-standard work week and week-ends.

15

3.

Input and Analysis of field data for reliability and maintainability in order to in
to liaise with and drive product improvements through the AW Design Offices.

10

4.

Maintain a constant link with Product Support Engineering Italy to increase

awareness of fleet problems and establish a fleet-wide knowledge base

of occurrences and their resulting technical solutions.

10

5.

Validation of Technical Instructions (Publications, Technical Bulletins) to improve

the quality of the Instructions for Continued Airworthiness. Daily communication

with aircraft maintainers and AW maintenance bases will be necessary.

10

6.

Regular reporting to AW Product Support Engineering Management for

safety related issues and outstanding Customer technical issues.

10

7.

Analysis of aircraft configurations to highlight criticalities in spare parts

provisioning, training activity and Technical Publication updating.

5

8.

Develop maintenance, repair and assembly procedures for Operator issues that fall

outside of the coverage of standard Technical Publications.

5

9.

Use field experience/data to influence the established Product Improvement

Process, driven by C.S. Engineering, for supportability, maintainability and

design improvement.

5

10.

Perform other duties and fulfill other responsibilities as assigned:

10

Present major issues ("top 10") and solutions to management team in various high

level meetings.

Support accident Investigation activity.

Develop Technical Presentations in support of Customer round tables, trade

shows, etc.

BS in Engineering Required

Prior aerospace experience in technical areas of rotary wing sector required.

Mastery of aviation technology.

Strong written and oral communication skills.

Strong pc skills.

Intercultural awareness, ability to create and maintain relationships.

Willingness to work a flexible schedule and weekends.

Able to work under pressure and meet customer deadlines.

Well-organized and adaptable with a flexible approach.

Able to handle critical and emergency situation involving customers.

A knowledge of Italian is a strong plus.