What are the responsibilities and job description for the IT Support Technician position at Leonardo DRS?
Job ID: 114314
Leonardo DRS, Inc. is an innovative and agile provider of advanced defense technology to U.S. national security customers and allies around the world. We specialize in the design, development and manufacture of advanced sensing, network computing, force protection, and electric power and propulsion, and other leading mission-critical technologies. Our innovative people are leading the way in developing disruptive technologies for autonomous, dynamic, interconnected, and multi-domain capabilities to defend against new and emerging threats. For more information and to learn more about our full range of capabilities, visit ;br>
Job Summary
As an IT Support Technician, you will support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.
Job Responsibilities
Provide service desk and technical support for desktops, laptops, peripherals, and related hardware/software, including troubleshooting, installation, maintenance, upgrades, and end user support.
Respond to and resolve IT service requests in a timely manner, maintaining accurate helpdesk records and escalating vendor issues when needed.
Install, configure, test, monitor, and maintain workstation systems, peripheral devices, and network connectivity to ensure optimal performance and security.
Maintain IT asset inventory records, including hardware deployments, repairs, replacements, and lifecycle tracking.
Coordinate with end users, vendors, and technical teams to implement solutions, support business needs, and maintain system integrity and best practices.
Support user training, documentation, reporting, and continuous improvement efforts while staying current on technology, tools, and industry trends.
Qualifications
Taking care of our people is a top priority at Leonardo DRS. We are proud to offer competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan. We champion wellness programs that focus on physical, emotional, and financial well-being. We develop our talent by offering programs and activities to support career-growth, professional development, and skill enhancement. And we understand there is more to life than work, and the importance of offering flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours.
*Some employees are eligible for limited benefits only
Leonardo DRS, Inc. and its subsidiaries provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Our Vision. To be the leading mid-tier defense technology company in the U.S.
Our Values. The Leonardo DRS culture is defined by our Core Values and Principles:
- Integrity
- Agility
- Excellence
- Customer Focus
- Community & Respect
- Innovation
We strive to uphold them in all aspects of our business practices to inspire our employees and provide outstanding support for our customers.
Leonardo DRS, Inc. is an innovative and agile provider of advanced defense technology to U.S. national security customers and allies around the world. We specialize in the design, development and manufacture of advanced sensing, network computing, force protection, and electric power and propulsion, and other leading mission-critical technologies. Our innovative people are leading the way in developing disruptive technologies for autonomous, dynamic, interconnected, and multi-domain capabilities to defend against new and emerging threats. For more information and to learn more about our full range of capabilities, visit ;br>
Job Summary
As an IT Support Technician, you will support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.
Job Responsibilities
Provide service desk and technical support for desktops, laptops, peripherals, and related hardware/software, including troubleshooting, installation, maintenance, upgrades, and end user support.
Respond to and resolve IT service requests in a timely manner, maintaining accurate helpdesk records and escalating vendor issues when needed.
Install, configure, test, monitor, and maintain workstation systems, peripheral devices, and network connectivity to ensure optimal performance and security.
Maintain IT asset inventory records, including hardware deployments, repairs, replacements, and lifecycle tracking.
Coordinate with end users, vendors, and technical teams to implement solutions, support business needs, and maintain system integrity and best practices.
Support user training, documentation, reporting, and continuous improvement efforts while staying current on technology, tools, and industry trends.
Qualifications
- Associate's degree in business administration, management information systems, mathematics, information technology, computer sciences, a related field, equivalent experience or associate level vendor certification(s)
- Education or knowledge of the principles, methods, and techniques used in troubleshooting and support
- Understanding of principles, methods, and techniques used in all phases of installation, administration and maintenance of IT and business systems and Commercial Off-the-shelf (COTS) applications
- 1 to 2 years of directly related experience in IT support
- Certification(s) (e.g., Network , A ) are preferred for relevant systems
- Strong verbal, written and interpersonal communication skills
- Ability to work independently as well as cooperatively in a team-oriented environment
- Ability to successfully interact with all levels of management, other IT professionals and end-users
- Strong analytic and problem-solving skills
- Is open and responsive to change and demonstrates a commitment to the process of continuous improvement by identifying and responding actively and with sensitivity to the needs of all customers
Taking care of our people is a top priority at Leonardo DRS. We are proud to offer competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan. We champion wellness programs that focus on physical, emotional, and financial well-being. We develop our talent by offering programs and activities to support career-growth, professional development, and skill enhancement. And we understand there is more to life than work, and the importance of offering flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours.
*Some employees are eligible for limited benefits only
Leonardo DRS, Inc. and its subsidiaries provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Our Vision. To be the leading mid-tier defense technology company in the U.S.
Our Values. The Leonardo DRS culture is defined by our Core Values and Principles:
- Integrity
- Agility
- Excellence
- Customer Focus
- Community & Respect
- Innovation
We strive to uphold them in all aspects of our business practices to inspire our employees and provide outstanding support for our customers.