Field Service Technician

Leonardo DRS is a prime contractor, leading technology innovator and supplier of integrated products, services and support to military forces, intelligence agencies and defense contractors worldwide. The company specializes in naval and maritime systems, ground combat mission command and network computing, global satellite communications and network infrastructure, avionics systems, and intelligence and security solutions. Additionally, the company builds power systems and electro-optical/infrared systems for a wide range of commercial customers. Headquartered in Arlington, Virginia, Leonardo DRS is a wholly owned subsidiary of Leonardo S.p.A. For additional information on DRS, please visit our website at www.leonardodrs.com

Job ID: 113087

The Leonardo DRS Land Systems business is a recognized leader in the design and integration of complex technologies into new and legacy systems and platforms for global military and commercial customers. We are a 5 year running Top Workplace in the Greater St. Louis area.

Job Summary

Leonardo DRS Land Systems is seeking full time Field Service Technicians of various levels of experience. The ideal candidates will be responsible for providing hands on technical support of DRS Land Systems products. Field Service Technicians are key players in the pre and postproduction life cycle here at Leonardo DRS Land Systems. As a Field Service Technician, you may do all or some of the following tasks:

• • Assembly and support of prototype products
  • Real world/real time troubleshooting and repair at various customer sites
  • Provide testing support (by helping perform testing, providing technical support, and/or correcting deficiencies as required),
  • Provide technical support during training events
  • Coordinate and perform product upgrades in the field

This position is based out of Bridgeton, MO but the selected candidates must be able and willing to travel/deploy to CONUS and OCONUS customer locations 50-75% of the time.

Job Responsibilities

• Responsible for providing technical support of DRS Land Systems products through prototyping, testing, fielding, and follow-on support stages of various programs to internal and external customers
• Assist with maintenance support, repairs and/or modifications using a variety of hand tools and test equipment
• Assist in demonstrating setup and adjustment of complex equipment for potential users or operators
• Demonstrate setup and adjustment of complex equipment for potential users or operators.
• Complete appropriate written documentation and feedback for onsite service and installations
• Demonstrate great customer service skills and serve as customer contact on technical issues
• Deliver technical solutions to customers with a high degree of professionalism
• Must be able to identify technical and logistical problems and help determine solutions.
• May provide formal/informal training of customer personnel
• Exhibit mature, independent judgment and communicate effectively
• Ability to work independently at customer locations
• Punctuality and attendance are considered essential functions because the services to be provided to the customer can only be performed at the customer site and in a manner that is consistent with the customer’s scheduling
• Employees must be able to maintain and adhere to the customer’s on-site scheduling requirements, including working variable shifts and up to 12-hour shifts while traveling to customer sites to perform necessary testing
• Support, communicate, reinforce, and defend the mission, values and culture of the organization
• Responsibilities will vary based on level

Qualifications

• High school diploma or GED
• Level will be based on years of relevant experience and knowledge
• Must have an understanding of one or multiple technical competencies (electrical, mechanical, hydraulics, pneumatics, etc.)
• Must be able and willing to travel to CONUS (Contiguous United States) locations to perform repairs, upgrades, provide fielding support, and other assignments as required. Technicians can expect to be away from their home of record (St. Louis, MO & surrounding area) 50-75% of the year on average
• Must be able and willing to travel to OCONUS (Outside the Contiguous United States) locations to provide field support. Locations are generally on the European & Asian continents; however, travel to Africa and Australia may be required for future programs. Rotation periods are generally 4 to 6 months at a time
• Must have or be eligible to obtain U.S. passport
• Must have valid driver’s license to obtain a rental car to transport to and from various assignments
• Must be able to obtain and retain a company-sponsored credit card for use while on business travel
• U.S. Citizenship is required. This position requires an active Department of Defense (DoD) Secret Clearance or the ability to obtain such clearance within a reasonable time after commencement of employment
• Good communications skills (written and verbal)
• Demonstrated teambuilding and leadership skills for senior level positions
• Fundamental understanding of computer systems, operating systems, and configuration files, a plus
• Computer proficiency with MS Office application experience, including Word, Excel, Project and PowerPoint; detailed understanding and use of database technologies is helpful

U.S. Citizenship required. This position requires an active DOD security clearance or the ability to obtain such clearance within a reasonable time after commencement of employment.

The expected pay scale for this position is $38,774.00/year - $70,962.00/year for the state of Illinois, dependant on level offered. Should the level, location, or scope of the position change during the hiring process, the pay scale may be modified accordingly. When extending an offer of employment, Leonardo DRS considers factors such as (but not limited to) the scope and responsibilities of the position; any Federal Government contract labor categories and contract wage rates, the candidate’s relevant work experience, education/training, certifications, and key skills; internal equity; and market and business considerations.

Leonardo DRS, Inc. and its subsidiaries provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. #LSY

Leonardo DRS Land Systems division is a recognized world leader in the integration of complex technologies into legacy systems and platforms for military and commercial customers globally. DRS Land Systems offers a diverse portfolio of military products and technologies focused on battlefield reconnaissance and surveillance, survivability, lethality, heavy transport mobility, fuel and water distribution, radar and electronic systems testing. Headquartered in Bridgeton, MO with a 100- acre heavy equipment manufacturing facility in West Plains, MO, and a site in Goleta, CA.

DRS Land Systems offers a comprehensive benefits plan designed to meet the needs of all our employees:

• Medical/dental/vision insurance
• Pet insurance
• 401K retirement plan
• Employee Stock Purchase plan
• Short-term and long-term disability coverage
• Life insurance
• Vacation & Health & Emergency leave
• Paid holidays
• Paid parental leave
• Student loan repayment
• Tuition reimbursement
• Flexible work schedule