IT Support Specialist

Established in the Blue Ridge foothills of North Carolina in 1963, Leonard Buildings and Truck Accessories is a manufacturer and distributor whose product lines include storage buildings, cargo and utility trailers, truck covers, truck and van accessories, carports, playhouses, chicken coops, and dog houses. We serve our residential, commercial, fleet, and government customers through our 150 retail store locations in eighteen states, supported by our corporate offices (in Mount Airy, NC, and Cobden, IL), distribution centers, and strategically located manufacturing facilities.

Job Summary

The IT Support Specialist position is based at the Leonard Mount Airy, NC Customer Support Center (CSC), with operations in the U.S and has overall responsibility for providing exceptional technical support to end-users, maintaining hardware and software, managing network infrastructure, ensuring cybersecurity and compliance, and facilitating continuous learning and improvement within the company's IT environment. This position reports directly to the IT Manager and does not have direct reports.

Job Responsibilities

• Provides timely and effective technical support to end-users, addressing hardware, software, and network issues.
• Troubleshoots and resolve IT-related problems, escalating complex issues as needed.
• Delivers exceptional customer service to ensure end-user satisfaction.
• Performs routine maintenance on hardware devices, including computers, printers, and peripherals.
• Installs, configures, and updates software applications to ensure optimal performance.
• Manages hardware and software inventory, tracking assets and ensuring compliance.
• Monitors and maintains the company's network infrastructure, resolving connectivity issues.
• Collaborates with network administrators to implement network upgrades and improvements.
• Assists in the configuration and troubleshooting of routers, switches, and other networking equipment.
• Implements and enforce IT security policies to protect against unauthorized access and data breaches.
• Stays informed about the latest cybersecurity threats and implement preventive measures.
• Ensures compliance with relevant data protection regulations.
• Creates and updates documentation for IT processes, configurations, and issue resolutions.
• Conducts training sessions for end-users on IT best practices and new technologies.
• Fosters a culture of continuous learning and improvement within the organization.
  
  

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Competencies (skills, Knowledge, And Abilities)

• Basic understanding of IT systems, hardware, and software.
• Strong problem-solving and analytical skills.
• Eagerness to learn and adapt to new technologies.
• Excellent communication and interpersonal skills.
  
  

Education/Experience Requirements

• Associates degree in Information Technology, Computer Science, or equivalent job experience.
• Proven experience as an IT Support Specialist or in a similar role.
  
  

Travel

This position requires minimal travel.

What does Leonard Offer? 

• Competitive salary compensation role.
• Competitive benefits package.
• 401K with a company match. 
• Paid days off: holiday and vacation.
• Continuous training and growth opportunities to build your career with Leonard. 
  
  

Physical Requirements

• Ability to remain in a stationary position 75% of the time.
• Ability to type on a keyboard.
• Ability to hear and talk.
• Ability to move about inside the office to access filing cabinets, office machinery, etc.
• Ability to operate a computer and other office productivity machinery, such as calculator, copy machine, and printer.
• Requires close vision for computer work and reviewing correspondence.
• Work is performed in a controlled office, noise levels within acceptable safety levels, paper dust, etc.
  
  

The Company is an Equal Opportunity Employer. It is the policy of the Company to administer employment based solely on an individual’s qualifications, ability, and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth, or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, political affiliation, marital status, or any other characteristic protected by federal, state, or local law.