Computer Tech - Leona Support Office

Leona Group Schools are a group of schools ranging from Preschool to High School uniquely designed for their communities. Schools meet each child where they are, responding to their unique circumstances and addressing their academic, social, and emotional needs. Our schools are more than teams of effective educators – we are mentors, advisors, and caring adults for our students, guiding them to take control of their learning and lives. Our schools are focused on creating meaningful relationships with families and collaborating with community-based organizations, providing opportunities and resources that increase our students' safety, stability, and success. Are you passionate about the impact of a quality education and ready to find your place on our dedicated team?

Join our team at our Leona Schools Support Office to support all 28 of our unique campuses across Arizona and make a difference for the students we serve!

Essential Duties and Responsibilities

• Technology Inventory: locating and adding tech to inventory software
• Procurement: obtaining technology quotes for the schools and corporate office.
• Provide first-line support and resolves problems to the end user’s satisfaction
• Monitor, manage and communicate with end-users, prioritizing tickets
• Investigate issues, research solutions and implement and document using a ticketing system
• Understand a standard desktop environment
• Document internal procedures through the IT Glue
• Assists with the onboarding of new users, including basic guidance and training where required
• Install, test, and configure new workstations, peripheral equipment, and software
• Maintains inventory of all equipment, software, and software licenses
• Reports issues to the IT Director for escalation
• Manage changes, moves, adds, deletions for Users and Computers within Active Directory
• Perform timely workstation hardware and software upgrades as required
• Apply patches to workstations and servers during agreed maintenance windows
• Investigate standard tickets and seek ways to reduce or remove repetitious ticket types
• Track recurring costs related to client applications, reporting, and advising of changes.
• Implement automation and look for new methods to improve efficiency within the team
• Support monitoring of services using current tools and be alert to issues and reactive to problems
• Installs and maintains server racks and network equipment (Servers, switches, firewalls, etc.)
• Install software
• Break/fix technology equipment
• Server Room organization including wire management
• Server Room documentation and updates
• Planning/implementing networks
• Documents network problems and resolutions
• Monitors system performance
• Manages user accounts, permissions, email, anti-virus, and anti-spam.
• Correctly identifies and resolves network issues on time
• Act as an integral part of each school campus to represent the interests of technology

EDUCATION & EXPERIENCE (positions in this class typically require):

• Minimum of a High School Diploma or the equivalent
• AZ Driver’s License with a driving record that meets Leona’s insurance carrier requirements; regular in-state travel is required
• Frequent sitting and standing are required as well as the ability to carry up to 30 lbs.
• Minimum of two years of IT help desk experience (preferred)

Required - Knowledge, Skills, and Abilities

• Strong troubleshooting capabilities with desktops, laptops, tablets, servers, and switches
• Google: Chrome OS, G Suite Admin PanelKnowledge of the current technology trends and developments in the field of technology
• Server features: Active Directory, Print, DNS
• Knowledgeable of Firewalls NEXT GEN
• Demonstrated application of customer service abilities
• While performing this job’s duties, frequent sitting and standing are required and carry up to 30 lbs.
• Understanding of Windows OS: Windows 8.1, 10 and Server 2012, Server 2016
• Knowledge and understanding of MS Office 2010, 2013, 2016, 365
• Knowledge of Mac OS and IOS operating systems.
• Knowledge and understanding of mobile device management systems.

PHYSICAL REQUIREMENTS:

Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, finger dexterity, grasping, talking, hearing, seeing, and repetitive motions.

Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Incumbents may be subjected to moving mechanical parts, odors, chemicals, extreme temperatures, inadequate lighting, workspace restrictions, and intense noises.

NOTE:

The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

The Leona Group is an equal opportunity employer with a continuing policy to ensure that fair and equal employment opportunities are extended to all persons without regard to race, religion, color, sex, age, national origin, or disability.