PMO Business Analyst

SUMMARY

The PMO Business Analyst (BA) supports the Project Management Office (PMO) and MIS leadership in delivering technology and operational initiatives successfully. This role acts as a key liaison between business stakeholders and technical teams, ensuring business needs are clearly defined, translated into actionable requirements, and implemented through efficient, scalable solutions.

The BA is responsible for documenting requirements, improving processes, coordinating projects, and supporting PMO tool governance while managing multiple small- to medium-sized initiatives at the same time. This role helps define, clarify, and implement business requirements and contributes to solutions for daily operational challenges, including the maintenance, enhancement, or development of complex, interconnected applications and systems. The position also connects technical expertise with business needs and may involve consulting on software or hardware solutions as well as helping develop integrated, automated systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

·       Elicit, analyze, and document business, functional, and technical requirements through interviews, workshops, surveys, site visits, process reviews, and workflow analysis.

·       Evaluate information from multiple sources, reconcile conflicts, translate high-level requests into detailed requirements, and identify true business needs.

·       Produce key deliverables such as feasibility studies, business process maps, business requirements, business rules, user stories, functional specifications, and acceptance criteria.

·       Document current and future-state workflows, process gaps, business risks, and recommended solutions to improve efficiency and effectiveness.

·       Apply PMO project management standards and maintain project documentation in alignment with the Leon PMO framework and Monday.com.

·       Support Project Managers and MIS leadership with scope definition, work breakdown structures, issue tracking, timelines, change requests, project archives, and outcome measurement.

·       Manage multiple concurrent initiatives while proactively identifying, escalating, and helping resolve project and operational issues.

·       Participate in special projects and other duties as assigned.

·       Coordinate and participate in testing, validation, and evaluation of new or modified applications and functions, including user acceptance testing (UAT).

·       Document test scenarios, revise testing plans, track outcomes, and obtain UAT sign-off to ensure solutions meet business and project requirements.

·       Prepare clear, accurate documentation including specifications, user interface guides, SOPs, policies, and implementation support materials.

·       Participate in module and system implementations across testing, development, and operational readiness activities.

·       Serve as a liaison between business stakeholders, developers, subject matter experts, and technical teams to ensure solutions align with business objectives.

·       Communicate professionally and proactively with clients and stakeholders, providing timely updates, clear deliverables, and alignment on priorities, scope, and outcomes.

·       Facilitate meetings, working sessions, training, and stakeholder support throughout the project lifecycle.

·       Collaborate with teams to balance business needs, technical feasibility, usability, and performance requirements.

·       Support PMO governance, documentation standards, reporting practices, and tool administration, including workflow optimization and system enhancements.

·       Assist MIS management with implementation of security, operational, and departmental policies and procedures.

·       Participate in meetings, line-ups, training, and in-service education as required.

·       Maintain professionalism, confidentiality, and compliance with company policies and applicable state and federal laws.

·       Demonstrate courtesy and professionalism with patients, visitors, and employees at all times.

·       Analyze data to support decision-making, measure project outcomes, and provide meaningful insights to leadership.

·       Develop and maintain reports, dashboards, and project records to ensure data accuracy, consistency, and accessibility.

QUALIFICATIONS

To perform this job successfully, an individual must have excellent verbal and written communications skills and a general understanding of business process management concepts.  Excellent interpersonal skills and the ability to communicate with individuals at all levels of the organization required; including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements. Must have strong computer skills in Microsoft applications: Word, Excel, PowerPoint, Visio, etc. Expertise in various business, project management methodologies and applications are preferred.

In addition, the Business Analyst must be able to analyze situations and conduct general problem resolution, and possess the ability to handle multiple activities and tasks simultaneously. Requires the ability to work independently with minimal supervision. Familiarity with healthcare applications, terminology and workflows strongly preferred. The individual must be able to handle a variety of situations using tact and diplomacy. Must work well in a team environment, as well as individually and remain well-informed of technical developments, techniques, and user programs.

CERTIFICATIONS PREFERRED

Certified Business Analysis Professional (CBAP), PMI-PBA, or equivalent. Scrum or Agile certifications (CSM, SAFe, etc.)

WORK EXPERIENCE

Minimum of three (3) years’ experience to qualify for Business Analysts or a minimum of seven (7) years to qualify for the Senior level in the analysis and documentation of business processes and requirements using various techniques.

EDUCATION

Bachelor’s degree in Business, Information Systems, Healthcare Administration, or related field. 3–7 years of experience in Business Analysis, PMO, or project delivery environments. Experience in healthcare, IT, or enterprise systems strongly preferred.

LANGUAGE SKILLS

Fluent in English and Spanish preferred

PHYSICAL DEMANDS/WORK ENVIRONMENT  

Work time is approximate.  Hours and days may change according to company needs.  All full-time employees are required to complete their 40 hours per week schedule.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This work requires the following physical activities: climbing, bending, stooping, kneeling, twisting, reaching, sitting, standing, walking, lifting, finger dexterity, grasping, repetitive motions, talking, hearing and visual acuity.  Individual will be exposed to virus, disease and infection from patients and specimens in working environment.  The work is performed indoors.