Lobby Representative (Kendall)

SUMMARY

Greets and assists patients coming to the medical center by performing the following duties.

• Greets and welcomes patients and visitors that come to the center.

Escorts patients to all locations within the center including the doctors’ offices, restrooms, etc.

• Assists patients with special needs (wheelchair, walkers, etc.).

• Notifies administration when a patient or visitor is not satisfied with their service or care.

• Interacts with patients while they wait for their appointments or other events.

• Maintains awareness of all patients and their needs while they are waiting.

• Communicates with the front desk in regards to patient status.

• Answers all inquiries in a professional and courteous manner, or directs the patient to the appropriate LMC staff member for assistance.

Offers patients and visitors an affectionate and warm good-bye.

• Provides excellent service to our patients and visitors that meets, and whenever possible, exceeds their expectations.

• May be assigned to cover contracted external diagnostic facilities with little or no supervision.

• May travel on LMC buses to assist drivers in taking home high risk or special needs patients.

• May have to assist patients inside the bathroom occasionally; or contact the appropriate medical professional to offer assistance.

• Shows genuine concern to the patient’s needs and problems; maintains open channels of communication for feedback, compliments, and complaints.

• Provides a level of comfort to the patient in showing them that they are dealing with a well-trained professional.

Deals with irate patients in a manner that shows empathy and concern.

• Wears a complete uniform and keeps a clean and neat appearance during working hours.

• Participates in weekly line-ups.

• Participates in training and in-service education as required.

• Participates in department and center meetings as requested.

Follows established lines of communication, and demonstrates courtesy and politeness to patients, visitors and other employees.

• Complies with LMC’s infection control policies and procedures including body substance isolation and the Exposure Control Plan, which reflects OHSA Bloodborne Pathogen standard to ensure a safe working environment for self and others.

• Complies with Leon Medical Centers’ policies and procedures and maintains confidentiality in accordance with state and federal laws.

• Performs other duties as assigned.