What are the responsibilities and job description for the Bilingual Customer Service Representative position at Leon Medical Centers?
Join Our Team and Make a Difference Every Day
Are you passionate about helping others, delivering exceptional service, and being part of a mission-driven healthcare organization? We’re looking for a warm, professional, and detail‑oriented Customer Service Representative to be the friendly voice and trusted support for our patients and future members.
In this role, you’ll play a key part in creating positive experiences, resolving concerns, and ensuring every caller feels heard, cared for, and valued.
What You’ll Do
As a vital member of our customer service team, you will:
- Provide exceptional service by answering and screening patient inquiries with professionalism, courtesy, and genuine care.
- Resolve questions quickly and accurately, offering solutions directly whenever possible to ensure patient satisfaction.
- Handle concerns with empathy, including supporting irate callers with patience, understanding, and a commitment to resolving issues.
- Document all patient interactions, including actions taken and outcomes.
- Schedule, cancel, and update physician appointments using our computer system, including notifying patients of any changes.
- Coordinate transportation services for patients who need support getting to appointments.
- Communicate with medical centers, departments, and offices to gather necessary patient information.
- Connect potential new members to the Marketing Agency and maintain accurate prospect records.
- Take and route messages for physicians and support departments.
- Update patient personal information to ensure accurate records.
- Conduct outbound appointment confirmation calls to help patients stay on track with their care.
Why You’ll Love Working with Us
You’ll join a team that truly makes a difference—providing comfort, clarity, and support to individuals seeking healthcare services. Here, your voice matters, and your work has real purpose.
What We’re Looking For
- A compassionate communicator who can make callers feel supported and respected.
- A patient problem-solver with excellent listening skills.
- Someone who thrives in a fast-paced, team‑oriented environment.
- A professional who takes pride in accuracy, reliability, and creating positive experiences.
- Professional with at least one year of experience in customer service or a related role.
Language Requirements
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Fluent in English and Spanish
You’ll be helping a diverse community—your bilingual skills will make a real impact!
Education
- High School Diploma or equivalent required.