Sales Customer Service Manager

Role Description

This is a full-time hybrid role based in Cleveland, OH, with some work-from-home flexibility. The Sales Customer Service Manager will oversee customer service operations, ensuring customer satisfaction and support. Responsibilities include managing customer service teams, resolving customer inquiries, analyzing customer service processes, and maintaining high communication standards. The role involves direct interaction with both b2b and b2c clients, contributing to market growth and customer engagement strategies.

Qualifications

• Customer Satisfaction, Customer Service Management, and Customer Support skills
• Strong Analytical Skills and problem-solving abilities
• Excellent Communication skills, both written and verbal
• Experience in sales or people management is beneficial
• Bachelor's degree in Business, Management, or a related field is preferred
• Ability to work in a hybrid work environment, balancing in-office and remote tasks effectively