Customer Support

Overview

• Receive and handle inquiries, purchase orders and claims from customers.
• Create and send open orders reports to customers.
• Maintains and manages relationships with new and existing clients to provide them with products and services that fit client’s needs.

General Accountabilities

• Process orders from customers for full container loads and warehouse releases.
• Place orders to factory for batteries, labels, and all other material.
• Assist Sales Managers for inquiries on pricing, inventory, availability, and other client related requests.
• Coordinate with the customer to create, update, and revise artwork per customer specifications.
• Coordinate with warehouse and quality control departments to process orders.
• Process defective order claims, returns, and credits.
• Assigns goals to be met at specific time intervals.
• Manages day-to-day client communications and relationships.
• Resolves customer concerns.
• Performs other duties as assigned or requested.
• *The Company reserves the right to add or change duties at any time.

Qualifications

• Minimum Education: Associate's Degree is required.
• Minimum Experience: One (1) years of related experience preferred.

Skills

• Effective time-management skills.
• Self-motivated and able to take initiative.
• Comfortable working in a fast-paced, demanding environment.
• Must possess the knowledge of principles and processes for providing customer and personal services.
• Must possess basic knowledge of the language and terminologies used in this occupation.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills.

Order Processing

• Receives & confirms orders from customers either via phone, email, or fax.
• Enters orders into order processing software.
• Monitors and maintains inventory level.
• Knows how to contract truckers to deliver goods to the customer and track shipments for order status.
• Create progress reports and quarterly reports.
• Invoicing of goods from order processing software.
• Knows how to handle and accommodate general & special requests from customers.
• Ability to multitask with excellent organization skills.

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $19 - $21