What are the responsibilities and job description for the Account Coordinator position at Leo?
About Leo
Leo is a portfolio of trusted service companies operating under one brand. Our family includes Academy Access Solutions, First Choice Facilities, Caliber, CLM, Impact, and others - all Powered by Leo.
By operating as one team, we invest in our people, systems, and shared ways of working, while continuing to support the local teams and relationships that define our businesses. The result is consistent, reliable service and more opportunity for our people to grow and make an impact.
First Choice Facilities focuses on all areas of exterior maintenance including but not limited to: landscaping, snow management, window washing, parking lot striping and repair, power washing, parking lot sweeping, roofing, and hardscape installs.
Summary
The Account Coordinator works to assist the greater Account Management team with the day-to-day delivery of facilities services to our clients. This role plays an integral part in coordinating with external vendors and overseeing vendor performance to ensure timeliness and quality. The Account Coordinator supports the Account Manager with any functions needed to provide services to our clients as needed. The role is based at our corporate headquarters with travel to client sites as needed.
Responsibilities
Leo is a portfolio of trusted service companies operating under one brand. Our family includes Academy Access Solutions, First Choice Facilities, Caliber, CLM, Impact, and others - all Powered by Leo.
By operating as one team, we invest in our people, systems, and shared ways of working, while continuing to support the local teams and relationships that define our businesses. The result is consistent, reliable service and more opportunity for our people to grow and make an impact.
First Choice Facilities focuses on all areas of exterior maintenance including but not limited to: landscaping, snow management, window washing, parking lot striping and repair, power washing, parking lot sweeping, roofing, and hardscape installs.
Summary
The Account Coordinator works to assist the greater Account Management team with the day-to-day delivery of facilities services to our clients. This role plays an integral part in coordinating with external vendors and overseeing vendor performance to ensure timeliness and quality. The Account Coordinator supports the Account Manager with any functions needed to provide services to our clients as needed. The role is based at our corporate headquarters with travel to client sites as needed.
Responsibilities
- Serve as direct support for Account Manager, interacting regularly with vendors and clients through telephone, email, and in person
- Source new vendors as needed and coordinate with vendors to schedule appointments and oversee performance
- Aid in facilitation of service requests
- Refer client escalations up to Account Managers to find resolutions as quickly as possible
- Remain current on Company products and services
- Maintain an accurate and current database of vendor and client information
- Build and nurture the subcontractor base that performs service
- Act as a client advocate and work with internal departments to ensure client needs are understood and satisfied
- Proactively engage with subcontractors in different markets to build a strong subcontractor network
- Aid in onboarding new vendors by working with different internal department
- Excellent verbal, written and time-management skills.
- Contract negotiation skills.
- Ability to work effectively in collaboration across all departments.
- Must be productive in a deadline driven work environment.
- Proven ability to adapt and be flexible to change.
- Excellent critical thinking and problem-solving skills.
- Hands on knowledge of MS Word, Outlook and Excel
- Bachelor’s Degree preferred; High School Diploma/GED required
- Industry Experience preferred
- 1 year with snow removal and landscape preferred