What are the responsibilities and job description for the Dispatcher (Locksmith or Overhead Door) position at Leo Facilities Maintenance?
About Leo
Leo is a portfolio of trusted service companies operating under one brand. Our family includes Academy Access Solutions, First Choice Facilities, Caliber, CLM, Impact, and others - all Powered by Leo.
By operating as one team, we invest in our people, systems, and shared ways of working, while continuing to support the local teams and relationships that define our businesses. The result is consistent, reliable service and more opportunity for our people to grow and make an impact.
Our company
Academy Access Solutions is the nation's premier service provider for locks, doors, safes, access controls, and dock doors. We operate in all 50 states with a robust network of licensed and trained technicians. Academy believes in providing an open and honest platform for our employees to have the best working environment possible which in turn provides our customers with the best service available.
This is a full-time on-site role located in Addison, TX. You will be responsible for dispatching jobs to vendors and technicians across multiple trades and ensuring work is completed to standard for our customers. You will be part of a team that manages hundreds of jobs simultaneously with a high level of attention to detail and follow-through. This job requires significant verbal communication with both clients and vendors, and applicants should be prepared to build quality relationships through their interactions. We are hiring 2 dispatchers due to business growth and Leo partnership.
Requirements:Experience:
- At least one year of facility maintenance, lock, door, safe, access control, security, or other maintenance and construction dispatching/project coordination experience.
- Locksmithing or Overhead Door / Dock Door experience is a plus.
- Experience with basic project management or costing principles.
Successful applicants will have:
- A high bias for action and accountability for performance.
- Solid organizational skills and attention to detail.
- Good communication skills and confidence to speak with our customers and vendors.
- Solid computer and typing skills as this position involves computer work in our various systems throughout the day.
- Ability to prioritize work activities based upon financial impact to desired business goals.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance